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SellyGuy
Beginner
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Message 1 of 5

Smart Hub firmware update on Plusnet

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Hi
I’ve noticed that my BT Smart Hub is still on the May 2018 firmware and hasn’t updated. Is the fact that it’s connected to Plusnet, rather than BT Broadband, preventing it updating? Thanks.
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4 REPLIES 4
-Richie-
Expert
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Message 2 of 5

Re: Smart Hub firmware update on Plusnet

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If you're with Plusnet now then you might not ever get another update from BT, don't plusnet use a rebranded smart hub ?

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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Smart Hub firmware update on Plusnet

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You could ask on the Plusnet user forum. Plusnet would not use BTs CWMP, which is probably why its not been updated.

B13blues
Aspiring Expert
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Message 4 of 5

Re: Smart Hub firmware update on Plusnet

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SG4B1000B540

Firmware updated:

21-Apr-2018

This is the firmware i'm on with BT dated before yours.

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SellyGuy
Beginner
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Message 5 of 5

Re: Smart Hub firmware update on Plusnet

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I’m on the same version - the Hub just updated a bit later.

I bought the Smart Hub as an upgrade for the one which comes with Plusnet - a rebranded Home Hub 5. I’ve noticed it hasn’t updated to the latest firmware version - From Keith’s posting, it sounds as if it may not do so on BT’s network.
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