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GT7
Beginner
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Message 1 of 11

Smart hub 2, LAN issues

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Hello, 

Only recently I received a smart hub 2 and today I tried to set it up and I am having a few issues with it.

One is that I cannot assign IP address 10.1.10.10 to the router ( I can assign 9.1.10.1), another issue is that I cannot remote connect to my servers, but I can ping them. One of my servers is a VPN server which I cannot  connect internally, but I can connect from my phone externally (using data), and finally I couldn’t connect to my dvr but I managed to overcome this issue by assigning an IPV6 address and configure two pinholes.

Any thoughts/suggestions  please?

many thanks in advance. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Smart hub 2, LAN issues

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Welcome to this user forum.

That private address range is reserved for BT Wifi/FON connections.

The home hubs do not support NAT loopback, which is why you have to test using an external connection.

Are you a business or residential user?

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GT7
Beginner
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Message 3 of 11

Re: Smart hub 2, LAN issues

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Thank you for your response.
I am a residential user. With my previous BT router I was able to give this address.
I am not sure what the problem is now
Many thanks
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Message 4 of 11

Re: Smart hub 2, LAN issues

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Which router did you have before, as some of the very early ones did not support BT Wifi?

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GT7
Beginner
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Message 5 of 11

Re: Smart hub 2, LAN issues

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My previous router was  a Smart Hub type A. 

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Message 6 of 11

Re: Smart hub 2, LAN issues

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@GT7 wrote:

My previous router was Smart Hub type A. 


Perhaps BT Wifi/FON was disabled on it?

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GT7
Beginner
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Message 7 of 11

Re: Smart hub 2, LAN issues

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No, BT WiFi/FON was on like in SH 2

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Message 8 of 11

Re: Smart hub 2, LAN issues

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@GT7 wrote:

No, BT WiFi/FON was on like in SH 2


Not sure then, its possible it was running different firmware. I believe there are differences between A and B variants of the home hubs, due to different manufacturer.

The Smart Hub 2 is quite new, so its difficult to say. I do not use a home hub, but when I used to run a home hub 1, I altered the config to disable BT Wifi, and use its subnet to set up a guest network.

Later home hubs are locked down, so you can`t change anything.

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GT7
Beginner
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Message 9 of 11

Re: Smart hub 2, LAN issues

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Thank you, I think I keep the old router for now
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Message 10 of 11

Re: Smart hub 2, LAN issues

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@GT7 wrote:
Thank you, I think I keep the old router for now

That seems a good option. There is really not much to gain by the later home hubs, but it keeps BTs marketing  people busy Smiley Wink

There are also plenty of third party routers that don`t have any restrictions, if you get fed up with the home hub.

 

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