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Danch123
Beginner
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Message 1 of 7

Smart hub 2 receiving no power

My bt smart hub 2 is receiving no power when plugged in. I know it's the hub or the power cable that came with it that is the issue but I don't know how to fix

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6 REPLIES 6
imjolly
Distinguished Sage
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Message 2 of 7

Re: Smart hub 2 receiving no power

sorry but stupid question - you did press the switch on back of hub?



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Keith_Beddoe
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Message 3 of 7

Re: Smart hub 2 receiving no power

@Danch123 

Welcome to this user forum.

Are you a new customer?

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Danch123
Beginner
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Message 4 of 7

Re: Smart hub 2 receiving no power

Yes I'm a new customer

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Danch123
Beginner
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Message 5 of 7

Re: Smart hub 2 receiving no power

Yes I did press the power button and the network is not showing up on my devices and no light is showing on the hub itself

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imjolly
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Message 6 of 7

Re: Smart hub 2 receiving no power

if just new hub and power supply then phone 150 and get replacement



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Keith_Beddoe
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Message 7 of 7

Re: Smart hub 2 receiving no power

If you had to assemble the mains plug section, make sure that its clicked fully together, otherwise it will not make contact.

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