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Mickeydoo1234
Beginner
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Message 1 of 8

Smart hub 2 settings

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I have upgraded to smart hub 2. Everything is fine apart from Alexa. The ech dot connects to the internet ok but will no longer control my devices. Why is this happening? What do I need to do to get it to control them? I have tried everything I know but nothing seems to work. Yet when I simply switch back to the old router everything works with no input from myself. So I suspect it is something in the router settings?
Can you help me please?
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Smart hub 2 settings

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Welcome to this user forum.

I think you will find that its due to the fact that you cannot split the 2.4GHz and the 5GHz wireless bands, so they have different SSIDs.

Its not possible to do this on the Smart Hub 2, as its designed to work with the black complete wifi disks.

There is no advantage in having the Smart Hub 2 unless you want to use it with the extra disk(s) You would be better to continue using your old home hub.

I believe there was a work around posted on another thread, which allows 2.4GHz devices to connect.

See https://community.bt.com/t5/BT-Devices/Smart-Devices-Only-Work-on-2-4-GHz/m-p/1903131#M6951

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Mickeydoo1234
Beginner
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Message 3 of 8

Re: Smart hub 2 settings

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Thanks
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Distinguished Guru
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Message 4 of 8

Re: Smart hub 2 settings

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If you still have your old hub set it up as a wireless access point and connect your Amazon device to that.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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Mickeydoo1234
Beginner
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Message 5 of 8

Re: Smart hub 2 settings

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How do I do that? Can you help me or direct me to step by step instructions please?
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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Smart hub 2 settings

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Turn off DHCP, split the wireless bands, turn off smart setup, give it an IP address outside of the DHCP range of the SH2 (say 192.168.1.20) and connect it to the SH2 with an Ethernet cable LAN port to LAN port.

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varkanoid
Aspiring Expert
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Message 7 of 8

Re: Smart hub 2 settings

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@Keith_Beddoewrote:

Welcome to this user forum.

I think you will find that its due to the fact that you cannot split the 2.4GHz and the 5GHz wireless bands, so they have different SSIDs.

Its not possible to do this on the Smart Hub 2, as its designed to work with the black complete wifi disks.

There is no advantage in having the Smart Hub 2 unless you want to use it with the extra disk(s) You would be better to continue using your old home hub.

I believe there was a work around posted on another thread, which allows 2.4GHz devices to connect.

See https://community.bt.com/t5/BT-Devices/Smart-Devices-Only-Work-on-2-4-GHz/m-p/1903131#M6951


Thanks I think you've just saved me £100!

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Distinguished Sage
Distinguished Sage
214 Views
Message 8 of 8

Re: Smart hub 2 settings

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@varkanoid wrote:

@Keith_Beddoewrote:

Welcome to this user forum.

I think you will find that its due to the fact that you cannot split the 2.4GHz and the 5GHz wireless bands, so they have different SSIDs.

Its not possible to do this on the Smart Hub 2, as its designed to work with the black complete wifi disks.

There is no advantage in having the Smart Hub 2 unless you want to use it with the extra disk(s) You would be better to continue using your old home hub.

I believe there was a work around posted on another thread, which allows 2.4GHz devices to connect.

See https://community.bt.com/t5/BT-Devices/Smart-Devices-Only-Work-on-2-4-GHz/m-p/1903131#M6951


Thanks I think you've just saved me £100!


No problem, I think it a lot of money for a modem/router anyway. That sort of money would buy you a very good third party router, with cash to spare.

 

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