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ade1982
Beginner
1,040 Views
Message 1 of 8

Still no Guest Wifi Internet Access

Morning,

We have 6 Whole Home disks, latest firmware. connected successfully. Wifi works fine over the whole area. 

DNS / DHCP is running on Windows Server 2008 R2. Discs have statically assigned IP addresses. 

Gateway address: 172.20.0.1, router address, DNS server is: 172.20.0.51. Whole Home discs are on the same subnet (range 172.20.0.201 - 172.20.0.206) Gateway is set on the app to both of the above.

We want to have Guest Wifi for customers, and it just shows as connected - no internet. 

I have seen this has been a long-reported issue, which has been promised to be fixed in various firmware updates, has it?

Many thanks

Adrian

 

 

 

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7 REPLIES 7
imjolly
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Message 2 of 8

Re: Still no Guest Wifi Internet Access

if you want guest wifi for customers is this a business connection  if so you need to post here  https://business.forums.bt.com/



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ade1982
Beginner
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Message 3 of 8

Re: Still no Guest Wifi Internet Access

shouldn't have said customers ... "guests"

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imjolly
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Message 4 of 8

Re: Still no Guest Wifi Internet Access

if you are a residential customer then you need to buy third party router to get that facility



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ade1982
Beginner
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Message 5 of 8

Re: Still no Guest Wifi Internet Access

I have a Zyxel router in place. This is a long standing bug on an advertised feature of the Whole Home system. 

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NeilO
Moderator
Moderator
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Message 6 of 8

Re: Still no Guest Wifi Internet Access

Hi @ade1982 have you followed these instructions to set up the Guest network on your whole home wifi discs? 

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ade1982
Beginner
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Message 7 of 8

Re: Still no Guest Wifi Internet Access

Hi

Thanks for replying. Yes, I have. It shows up, laptop gets a valid IP address from the discs, but is not able to resolve DNS. Works as expected on the non-guest, core network.

It appears to be a similar bug reported in December here

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NeilO
Moderator
Moderator
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Message 8 of 8

Re: Still no Guest Wifi Internet Access

Hi @ade1982 Sorry about that, have you been in touch with the helpdesk about this yet as they may be able to assist you in getting your guest wifi set up?

By phone: 0808 100 6116 Monday to Friday 9.00am to 5.30pm, Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

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