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kingmustard
Aspiring Contributor
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Message 1 of 6

Unable to opt out of BT Wi-fi on our Smart Hub

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The status page of our BT Smart Hub (running firmware SG4B1000B540) shows 'BT Wi-fi status' as Active.

We wish to disable this.

I have gone to this page, logged in and clicked on 'Opt out of BT Wi-fi' toward the bottom.

Nothing changed. Nothing popped up when I clicked on the text and the router status page still shows that it's Active.

Not sure if it's related but the text links only to: javascript:invokeOptOut()

Any ideas?

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Unable to opt out of BT Wi-fi on our Smart Hub

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These intructions may be helpful.

Opt in or out of BT Wifi using MyBT

It can take up to 28 days for any change to take effect.

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kingmustard
Aspiring Contributor
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Message 3 of 6

Re: Unable to opt out of BT Wi-fi on our Smart Hub

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28 days?

Goodness me.

A message when you click the link would be nice. Something to let you know that what you've clicked has actual made some kind of effect on the other side.

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licquorice
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Message 4 of 6

Re: Unable to opt out of BT Wi-fi on our Smart Hub

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Its not just a question of turning off the signal on your hub, it is also having to disable your access to hotspots whilst out and about.

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kingmustard
Aspiring Contributor
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Message 5 of 6

Re: Unable to opt out of BT Wi-fi on our Smart Hub

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I understand but a message when you click the button would be nice. 

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acreations204
Beginner
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Message 6 of 6

Re: Unable to opt out of BT Wi-fi on our Smart Hub

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I'm having the same issue, As the world is in lockdown i have no use for Hotspots elsewhere nor do i own a phone that receives a wifi signal.

Every page i come across sends me to a page where the button is unprogrammed and the links  to help are dead.

How do i opt out? Every avenue to do this is either  unprogrammed, deflective or missing.

Regards

AC

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