On the Devices page of the app, Blocked devices appear underneath Online, then Guests.
So the order is:
Online, Guests, Blocked, Offline
Can you see the device under this list in the app?
Yes, the categories only appear if there are any of that type of device connected.
So under the Online devices list, do you not see a section called "Blocked"? Between online and offline devices.
I have a similar problem. My wireless Canon printer is blocked. I can see it on the BLOCKED list on my iPhone app - but I can’t unblock it. I press the unblock button, the wheel spins but nothing happens. Any thoughts? Can I perhaps hard reset the entire Whole Home network?
Did you manage to resolve this? I also have a blocked device and no matter how many times I unblock, it remains blocked.
Hi everybody on this thread, there's a new disc firmware and App available today that should help you with the device list getting muddled affecting access control. You can clean up your whole list and access control settings if they're already corrupted, and it should stop the list getting corrupted in the future.
Hope this helps.
I managed to unblock my wireless printer via the Android app, but I had to reset the device list. To do this, from within the app:
1. Select the middle page with the Icon that looks a little like a phone, this will be the "Devices" page.
2. Scroll to the bottom of the page, there should be a red button titled "Reset Device List"
3. Press this button, it will show a warning and you will need to confirm.
After a few minutes the network will restart, disconnected devices will have been forgotten (including all blocked devices), and devices will start connecting again, including any previously blocked devices.
It worked for me anyway.