I am also experiencing the same issues that many people have reported on this forum - as soon as I start an upload of almost any size the wifi drops and/or the router freezes. This is guaranteed to happen 100% every time files are being uploaded. I would appreciate it if BT could get in contact to resolve. I have the BT Ultrafast Router and the Firmware version is SG4B1000B540. It seems that people are reporting a firmware version upgrade performed by BT seems to resolve the issue. Many thanks.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @SteveJack,
Have you reported this to the Ultrafast/FTTP team? Are they investigating it for you?
Thanks
DanielS
The issue will need to be raised with the Ultrafast team as a fault. They should be able to get it investigated for you quicker than we can as we would contacting them for support. The Ultrafast/FTTP team are the only ones trained to be able to fix it.
Thanks
DanielS