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SteveJack
SteveJack
Beginner

on ‎06-01-2019 11h58

94 Views
Message 1 of 5

Uploading causing a connection drop

I am also experiencing the same issues that many people have reported on this forum - as soon as I start an upload of almost any size the wifi drops and/or the router freezes. This is guaranteed to happen 100% every time files are being uploaded.  I would appreciate it if BT could get in contact to resolve.  I have the BT Ultrafast Router and the Firmware version is SG4B1000B540. It seems that people are reporting a firmware version upgrade performed by BT seems to resolve the issue. Many thanks.

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎06-01-2019 12h00

92 Views
Message 2 of 5

Re: Uploading causing a connection drop

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DanielS
Moderator
Moderator

on ‎06-01-2019 12h34

82 Views
Message 3 of 5

Re: Uploading causing a connection drop

Hi @SteveJack,

Have you reported this to the Ultrafast/FTTP team? Are they investigating it for you?

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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SteveJack
SteveJack
Beginner

on ‎06-01-2019 12h47

76 Views
Message 4 of 5

Re: Uploading causing a connection drop

No I was hoping to bypass the standard BT a support as I’ve spent many days of repeating myself to many different people for issues over the years. My experience has been that unless I formally log a complaint that my issue then gets expedited to a satisfactory conclusion. I was hoping that the forum and the moderator contacting me would short circuit all the standard support that you have to go through with.
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DanielS
Moderator
Moderator

on ‎06-01-2019 13h44

65 Views
Message 5 of 5

Re: Uploading causing a connection drop

The issue will need to be raised with the Ultrafast team as a fault. They should be able to get it investigated for you quicker than we can as we would contacting them for support. The Ultrafast/FTTP team are the only ones trained to be able to fix it.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’		Show your appreciation!
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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