Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
SteveJack
SteveJack
Beginner

on ‎06-01-2019 11h58

122 Views
Message 1 of 5

Uploading causing a connection drop

I am also experiencing the same issues that many people have reported on this forum - as soon as I start an upload of almost any size the wifi drops and/or the router freezes. This is guaranteed to happen 100% every time files are being uploaded.  I would appreciate it if BT could get in contact to resolve.  I have the BT Ultrafast Router and the Firmware version is SG4B1000B540. It seems that people are reporting a firmware version upgrade performed by BT seems to resolve the issue. Many thanks.

0 Ratings
Reply
4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎06-01-2019 12h00

120 Views
Message 2 of 5

Re: Uploading causing a connection drop

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Reply
DanielS
Moderator
Moderator

on ‎06-01-2019 12h34

110 Views
Message 3 of 5

Re: Uploading causing a connection drop

Hi @SteveJack,

Have you reported this to the Ultrafast/FTTP team? Are they investigating it for you?

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’		Show your appreciation!
Click on the star next to a reply to say thanks		Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Reply
SteveJack
SteveJack
Beginner

on ‎06-01-2019 12h47

104 Views
Message 4 of 5

Re: Uploading causing a connection drop

No I was hoping to bypass the standard BT a support as I’ve spent many days of repeating myself to many different people for issues over the years. My experience has been that unless I formally log a complaint that my issue then gets expedited to a satisfactory conclusion. I was hoping that the forum and the moderator contacting me would short circuit all the standard support that you have to go through with.
0 Ratings
Reply
DanielS
Moderator
Moderator

on ‎06-01-2019 13h44

93 Views
Message 5 of 5

Re: Uploading causing a connection drop

The issue will need to be raised with the Ultrafast team as a fault. They should be able to get it investigated for you quicker than we can as we would contacting them for support. The Ultrafast/FTTP team are the only ones trained to be able to fix it.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’		Show your appreciation!
Click on the star next to a reply to say thanks		Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Reply