Very close to returning my 2nd BT Whole Home WiFi...

[shaunmpond]

I'm trying this: so far, so good... I'll email btconnectedhome@bt.com as well

[Steve59]

You must contact the helpdesk - btconnectedhome@bt.com if you use this workaround so that the issue can be logged to help other users, They are a little slow to respond, but I am sure they have a fair few issue emails to work through, at least they seem to be aware of the issue, 

Certainly since applying this both my Macbook Pros have been stable as, walking all around the house

So at present a happy chappy

Just to add, The reason I did not get out of the pram on this is because I also have a back up Netgear access point on the network which i could connect to with the Macbooks - just a thought to consider

[Steve59]

Remember to click the star rating under my name on the post that was useful

[spiderlane]

I'm also using this workaround and my MacBook Pro and Nest cameras have been completely stable since then. 

In fact the whole wifi is now stable all over the house. 

Fingers crossed for a permanent fix in the next firmware. 

[MangoMan2020]

What exactly is this temporary solution doing?

[Dan-O]

@MangoMan2020

We've found that certain devices no longer react well to being steered (the discs trying to move devices to a better connection), which may be related to changes to device software in the past few months. We're making changes to the way this works and will be able to release new firmware in the near future to address this.

The workaround described will stop the discs influencing the connections of your devices.

[shaunmpond]

@Dan-O - I don't think it's recent device updates that are the cause in all cases: my old iPad2 suffers form this, and there have been no updates for its version of IOS for some considerable time...

[Dan-O]

@shaunmpond

The changes will affect all devices, not just ones we've identified in the last few months so you should see a difference too.

Have you tried the workaround?

[jaybeetoo]

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@shaunmpond wrote:
@Dan-O - I don't think it's recent device updates that are the cause in all cases: my old iPad2 suffers form this, and there have been no updates for its version of IOS for some considerable time...

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+1

...I'll give it a try though.

[shaunmpond]

yes, the workaround seems to be working just fine thanks - I've emailed support as well, as confirmation