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shaunmpond
Contributor
1,189 Views
Message 41 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

I'm trying this: so far, so good... I'll email btconnectedhome@bt.com as well

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Steve59
Aspiring Expert
1,157 Views
Message 42 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

You must contact the helpdesk - btconnectedhome@bt.com if you use this workaround so that the issue can be logged to help other users, They are a little slow to respond, but I am sure they have a fair few issue emails to work through, at least they seem to be aware of the issue, 

 

Certainly since applying this both my Macbook Pros have been stable as, walking all around the house

 

So at present a happy chappy

 

 

Just to add, The reason I did not get out of the pram on this is because I also have a back up Netgear access point on the network which i could connect to with the Macbooks - just a thought to consider

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Steve59
Aspiring Expert
1,152 Views
Message 43 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

Remember to click the star rating under my name on the post that was useful

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spiderlane
Contributor
1,131 Views
Message 44 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

I'm also using this workaround and my MacBook Pro and Nest cameras have been completely stable since then. 

 

In fact the whole wifi is now stable all over the house. 

 

Fingers crossed for a permanent fix in the next firmware. 

 

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MangoMan2020
Aspiring Contributor
1,121 Views
Message 45 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

What exactly is this temporary solution doing?
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BT Devices Expert
BT Devices Expert
1,112 Views
Message 46 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@MangoMan2020

 

We've found that certain devices no longer react well to being steered (the discs trying to move devices to a better connection), which may be related to changes to device software in the past few months. We're making changes to the way this works and will be able to release new firmware in the near future to address this.

 

The workaround described will stop the discs influencing the connections of your devices.

shaunmpond
Contributor
1,098 Views
Message 47 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@Dan-O - I don't think it's recent device updates that are the cause in all cases: my old iPad2 suffers form this, and there have been no updates for its version of IOS for some considerable time...
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BT Devices Expert
BT Devices Expert
1,088 Views
Message 48 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@shaunmpond

 

The changes will affect all devices, not just ones we've identified in the last few months so you should see a difference too.

 

Have you tried the workaround?

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jaybeetoo
Aspiring Expert
1,085 Views
Message 49 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...


@shaunmpond wrote:
@Dan-O - I don't think it's recent device updates that are the cause in all cases: my old iPad2 suffers form this, and there have been no updates for its version of IOS for some considerable time...

+1

 

...I'll give it a try though.

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shaunmpond
Contributor
1,077 Views
Message 50 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

yes, the workaround seems to be working just fine thanks - I've emailed support as well, as confirmation

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