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Aspiring Expert
1,265 Views
Message 51 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

Glad that this seems to be working for all - remember to boost my rating

 

@Dan-O  Is this steering necessary ? as the devices themselves seem to be able to switch discs as required

 

Also iPads and Macbooks have always had issues with wifi connectivity where as iPhones have seemed stable.

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BT Devices Expert
BT Devices Expert
1,251 Views
Message 52 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@Steve59

 

Most modern devices are capable of moving between discs by themselves. Some devices are sticky and connect to a particular access point.

 

It depends on whether they support the 802.11v standard for band transition as this will enable devices to move seamlessly with no interruption. 

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Beginner
1,219 Views
Message 53 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

I've also applied the workaround to disable steering and mailed support

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Aspiring Contributor
1,158 Views
Message 54 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

Applied workaround seems to work as google home now not dropping out. Only downside it takes longer for my devices to switch between disks when moving around house. Hopefully BT will provide a software update soon.
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Beginner
1,138 Views
Message 55 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

hi when i try to turn off steering I disable it and then hit save and I get cmd_syncwifisteer msg send error.

 

reboot does not cure

 

thanks

 

hash

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Aspiring Expert
1,111 Views
Message 56 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

Try powering the disks off and back on. It worked for me.
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Beginner
1,091 Views
Message 57 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

thanks already tried that no change  

 

sometimes it takes the changes but it doesn't save the option other times it doesn't take the command and errors

 

thanks

 

Hash

 

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Aspiring Contributor
1,056 Views
Message 58 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

I've done the changes and yes, the Google home devices are remaining connected. However mobile devices are struggling to change between discs and it causes weak signal issues as the phones don't switch when they should.
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Aspiring Contributor
1,033 Views
Message 59 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

Looks like google may have a fix to the google home cast issue effecting wifi https://support.google.com/chromecast/answer/7634752 will try this and put steering back on the BT WIfi.
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Aspiring Contributor
1,020 Views
Message 60 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

Do you know the latest firmware number for the Home, Mini, Chromecast and Chromecast Audio?
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