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shaunmpond
Contributor
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Message 111 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@Dan-O so far, so good, thanks again!
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Steve59
Aspiring Expert
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Message 112 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

Hi @Dan-O

 

I have now downloaded the new app, not really any UI enhancments

 

Canm you put on the wish list

 

The ability to delete/remove devices that no longer connect

 

The ability to restart an individual disc

 

Many Thanks

 

Steve59

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BT Devices Expert
BT Devices Expert
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Message 113 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@Steve59

 

Thanks for the comments - this release was focused on responsiveness and steering rather than new features.

 

I will take note of your comments for future releases.

 

Thanks,

 

Dan-O

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shaunmpond
Contributor
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Message 114 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@Dan-O- sorry, it's stgill failing - logs are showing

27.02.2018 12:55:02 IF[2.4G]:AP deauth STA(<mac address>),reason is 15

any ideas?

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Steve59
Aspiring Expert
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Message 115 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

No real expert shaunmpond, but I can see a reset coming
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shaunmpond
Contributor
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Message 116 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

it'll be a pain if so, having to reset the SSID/password for both the normal and guest networks, but not impossible. There seems to be periods of stability, so I'm not panicking yet 😉
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Steve59
Aspiring Expert
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Message 117 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

Did you reboot the router as well ?, also surely you just reset the SSID and passwords back on the WH not change them
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BT Devices Expert
BT Devices Expert
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Message 118 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@shaunmpond

 

Reason 15 for a deauth is an error in the 4-way handshake when a device authenticates with the network - can you check the device has the correct password?

 

May also be worth "forgetting" WHW network from that device and reconnecting. Also make sure that device has the latest software?

Device expertDanO
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shaunmpond
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Message 119 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

hopefully they all (4) should have the correct password - the app shows them all connected OK. The devices that seem (anecdotal data only, I've not had time to check properly yet) to be the old webcams, so I've tried disabling legacy steering only, just as a test.
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BT Devices Expert
BT Devices Expert
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Message 120 of 168

Re: Very close to returning my 2nd BT Whole Home WiFi...

@shaunmpond

 

Do you know if the webcams are 802.11b or 802.11g only?

 

Have you tried turning on compatibility mode on the Wi-Fi configuration page to see if this helps?

 

Dan-O

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