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rgbrgb2001
Aspiring Contributor
1,179 Views
Message 161 of 166

Re: Very close to returning my 2nd BT Whole Home WiFi...

Had enough. This is requiring a daily, at least, reset. Google minis and chromecasts chronically disappearing.  I have done everything suggested by BT for 6 months. It is now time to return.

 

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BT Devices Expert
BT Devices Expert
744 Views
Message 162 of 166

Re: Very close to returning my 2nd BT Whole Home WiFi...

Hi, for those of you who haven't yet returned your discs, I hope you saw the update BT released at the end of June which fixed Wifi connection issues for many (there were a couple of separate related threads).

There's now a new disc firmware and App available today that should help improve further.

Community ModeratorBrunoN
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Kudos”
I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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dpb
Aspiring Contributor
594 Views
Message 163 of 166

Re: Very close to returning my 2nd BT Whole Home WiFi...

I'm right up to date on firmware but the BT whole Home keeps dropping out. My phone tells me "connected, no internet" Signal strenght is described as "excellent". Things seem to have been fine until the last week or two.

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BT Devices Expert
BT Devices Expert
552 Views
Message 164 of 166

Re: Very close to returning my 2nd BT Whole Home WiFi...

Hi, sorry to hear your having trouble again. Have you tried restarting your discs? Switch them all off, then switch them back on one by one starting with the disc connected to your router and waiting for its light to be sold blue for 2min before continuing with the other discs.
Then let your network settle for a couple of days.

Hope this helps. If not, please contact helpdesk.
Community ModeratorBrunoN
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Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
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Yelekreb
Aspiring Contributor
439 Views
Message 165 of 166

Re: Very close to returning my 2nd BT Whole Home WiFi...

I have the same problem since 3 Sept firmware update. Have 'disabled steering' as instructed by BT which has helped. Needs a new firmware update though! Also one part of BT doesn't seem to talk to another - helpline says never heard of it, but call homehub support and they had!

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Coight
Newbie
426 Views
Message 166 of 166

Re: Very close to returning my 2nd BT Whole Home WiFi...

I had the same problem with the Oneplus 5t, but I contacted OnePlus to identify the issue through system logs etc, and they have fixed the issue in the latest official firmware version
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