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roman22
Aspiring Contributor
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Message 1 of 3

WHW iphone app not working

firstly let me say that everything else seems to be working fine

I can control the nework from http://mybtdevice/home

however when i open the app it says "the is problem with interneyt access" or "no response from you network try later"

the app seems to be sometimes flicking between purple orange and red color

and the wheel is spinning.... while the app is nonresponsive

I have restarted and udated firmware (only bought the triple pack yesterday) and reinstalled app several times

The only, maybe irrelevant piece of info,  = all seemed to have worked fine untill i connected my dyson fan which took several attpempts

any ideas?

 

many thanks

 

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JohnC2
Moderator
Moderator
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Message 2 of 3

Re: WHW iphone app not working

Hi @roman22 sorry you cannot get the Iphone app to work on the Whole Home Wifi system.

You would be best to contact the product help desk. You can call them on: 0808 100 6116 Mon to Fri 9.00am to 5.30pm, Sat 9.00am to 2.00pm or drop them an email at: btconnectedhome@bt.com and they will help you with this.

Thanks
John

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roman22
Aspiring Contributor
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Message 3 of 3

Re: WHW iphone app not working

Thank you I have now managed to restore everything to factory settings changed the name and password all was working nicely even the app and then I connected Dyson fan and at that moment the app stopped responding - any thoughts?
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