WIFI EXTENDER NOT GETTING SIGNAL

[sship74]

Hi, I've been happily using a BT wifi extender 1200 for the last couple of years with my Home hub 5. A few weeks ago it stopped getting signal from the hub. I thought maybe it had out-lived it's life so bought a new extender (Archycals 1200), only to find it has the same issue. Just keeps searching for a signal, even when plugged in right next to the hub.. Am i overlooking something obvious?

Thanks!

[Keith_Beddoe]

@sship74 

Welcome to this user forum.

Is your BT Home hub actually transmitting a 2.4GHz wireless signal?

[sship74]

As far as i know.. I can connect directly to it with my phone

[Keith_Beddoe · Accepted solution]

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@sship74 wrote:
As far as i know.. I can connect directly to it with my phone

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Try a factory reset of the home hub, then try again, as it may have run out of internal connections.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

[sship74]

That's done the trick thanks!

[Keith_Beddoe]

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@sship74 wrote:
That's done the trick thanks!

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Excellent 😀

The home hubs do eventually run out of internal connections, and as the connection information is stored in the user file which is not cleared by a normal restart, the only way to clear it out is to do a factory reset.

This has been an issue on all of the home hubs, right from the original home hub 1.