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PaddyB
Moderator
Moderator
1,318 Views
Message 1 of 5

Whole Home App on iOS 14

 

Note for iOS 14 users - when installing or reinstalling the Whole Home Wi-Fi app, iOS 14 will now prompt you to give it access to your local network. You should allow this so the app can detect all the Whole Home Wi-Fi discs in your home.  You can do this by selecting ‘Ok’ when you see the below screen

 

DavidM_0-1602664816387.png

 

 

If you select “Don’t allow” your Whole Home Wi-Fi network will continue to work fine but the app will not be able to detect the discs and therefore will not function normally. If you want to later give access to the app, you can either uninstall and reinstall the app, or go to Settings on your IOS device ->Privacy->Local Network->Whole Home Wi-Fi->Toggle the button ON (green).

 

4 REPLIES 4
arroseuk
Beginner
1,285 Views
Message 2 of 5

Re: Whole Home App on iOS 14

Please Note: This issue will also affect users who already have the BT Whole Home app installed on their phone and who then upgrade to IOS 14. Please follow the instructions above to avoid any problems.

cooper842
Beginner
1,256 Views
Message 3 of 5

Re: Whole Home App iOS 14

Glad I found this. It's a stupid gotcha for existing users.

 

@PaddyB please could you append this to the "read this first" thread which is intended to fix the "not connected" problem with the app?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,253 Views
Message 4 of 5

Re: Whole Home App iOS 14

Not sure if this post is relevant, as it would mean that device MAC addresses will keep changing, which could make device identification and device blocking, very difficult.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Private-Address-MAC-Randomisation-IOS14-Apple-d...

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MurrayB
BT Devices Expert
BT Devices Expert
1,215 Views
Message 5 of 5

Re: Whole Home App iOS 14

Thanks Keith.

Yes, we are aware of this and have been investigating the best way to ensure that this change in iOS does not impact too greatly on the operation of Whole Home Wifi.

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