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jw0ng
Aspiring Contributor
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Message 1 of 7

Whole Home Discs loss connection "Debug" message in log

Hi, I keep having issues in dropping connection with my Whole Home Discs lately. up to twice a week sometimes.

I checked the log, it seems like there are a bunch of "debug" messages before or around the time I found the connection drop. 

I had to restart my Whole Home WiFi system via the web GUI every time (via a wired connected device, both to the modem router)

I have changed ISP to TalkTalk FTTP 500M fibre plan back in Aug, but this only started happening in the last month or so.

Below is a snippet of the log before I manually trigger a restart. Can anyone shed some light on this is a problem with my router? or something to do with the Whole Home disc(s)?

 

 

 

22.11.2021 15:44:04 [0 5 0] ATDP -  Old Device Leave [--:--:--:--:--:--] 
22.11.2021 15:44:04 [0 5 0] ATDP -  Old Device Leave [--:--:--:--:--:--] 
22.11.2021 15:44:10 [2 4 2] OWL-Device3(--:--:--:--:--:--) leave topology
22.11.2021 15:44:10 [2 4 2] [DEBUG]Mem:used 66832 free 55304, CPU:usr 2 sys 12
22.11.2021 15:44:10 [2 4 2] [DEBUG]Process 'owl -conf' number is 18
22.11.2021 15:44:10 [2 4 2] [DEBUG]Check other process OK
22.11.2021 15:44:10 [2 4 2] [DEBUG]Current 24G Channel Load is 20, 5G Channel Load is 3
22.11.2021 15:44:10 [2 4 2] [DEBUG]last sniff uptime is 57366, now uptime is 57396
22.11.2021 15:44:10 [2 4 2] [DEBUG]The bssid of the interface apcli0 is  Not-Associated   
22.11.2021 15:44:10 [2 4 2] [DEBUG]The bssid of the interface apclii0 is  Not-Associated   
22.11.2021 15:44:10 [2 4 2] [DEBUG]brctl show
22.11.2021 15:44:10 [2 4 2] [DEBUG]bridge name	bridge id		STP enabled	interfaces
22.11.2021 15:44:10 [2 4 2] [DEBUG]br0		8000.4c1b8638f93d	no		ra0
22.11.2021 15:44:10 [2 4 2] [DEBUG]							rai0
22.11.2021 15:44:10 [2 4 2] [DEBUG]							eth2
22.11.2021 15:44:10 [2 4 2] [DEBUG]							ra2
22.11.2021 15:44:10 [2 4 2] [DEBUG]							rai2
22.11.2021 15:44:10 [2 4 2] [DEBUG]br1		8000.4a0b8638f93d	no		apcli0
22.11.2021 15:44:10 [2 4 2] [DEBUG]br2		8000.4a0b8638f93e	no		apclii0
22.11.2021 15:44:10 [2 4 2] [DEBUG]br3		8000.000000000000	no		
22.11.2021 15:44:10 [2 4 2] [DEBUG]24G AVG RSSI is = , 5G AVG RSSI is = .
22.11.2021 15:44:10 [2 4 2] [DEBUG]ATDP statistics: Discover Rx=37935, Discover Tx=57106, Notify Rx=37962, Notify Tx=114212, Query Rx=37972, Query Tx=38021, Response Rx=70000, Response Tx=37972
22.11.2021 15:44:12 [2 4 2] [DEBUG]Ping GW 192.168.0.1 result: 3 packets transmitted, 3 packets received, 00x2acket loss
22.11.2021 15:44:14 [2 4 2] [DEBUG]ATDP statistics: Discover Rx=37935, Discover Tx=57109, Notify Rx=37962, Notify Tx=114218, Query Rx=37972, Query Tx=38021, Response Rx=70000, Response Tx=37972
22.11.2021 15:44:14 [2 4 2] [DEBUG]eth_block_inf(NULL)
22.11.2021 15:44:15 [2 4 2] OWL-Device2(--:--:--:--:--:--) leave topology
22.11.2021 15:45:25 [2 4 1] HTTP-User login from 192.168.0.11.
22.11.2021 15:46:03 [2 4 2] OWL-Reboot request from GUI.

 

 

 

 

I have also updated my FW from v1.02.12 build02 to v1.02.13 build07 AFTER  this restart, hoping to improve the recent hiccups in connection. 

Any suggestion is welcome!

 

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6 REPLIES 6
JohnC2
Moderator
Moderator
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Message 2 of 7

Re: Whole Home Discs loss connection "Debug" message in log

Hi @jw0ng, sorry that you're having to reboot the discs as they keep losing the connection. Give the Whole Home Wifi Product Helpdesk a call as they'll be best placed to help you with this.

cheers

John

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jw0ng
Aspiring Contributor
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Message 3 of 7

Re: Whole Home Discs loss connection "Debug" message in log

Thanks for coming back.

I have sent them an email with the log snippet above.

Just wondering, in the community, can someone enlighten me, in the debug messages above, is that my router? or is the BT Whole Home main disc unable to reach the satellite discs? or something else?
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jw0ng
Aspiring Contributor
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Message 4 of 7

Re: Whole Home Discs loss connection "Debug" message in log

Just got the reply from the support team, asking me to try and turn off the "Legacy Steering".

Finger crossed hope this will be able solve the issue.

Does anyone know what kind of devices will this affect? Like how old a device will this be affected?
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jw0ng
Aspiring Contributor
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Message 5 of 7

Re: Whole Home Discs loss connection "Debug" message in log

After turning it off, it has been stable for a few weeks. But then revert back to how this has been - dropping connection between satellite discs without warning and apparent reason. The main disc remains connected to the internet and I was able to login to web portal to trigger a restart of it. Then all connection resumed. But this could happen as many as every few hours... Very annoying!!

01.01.2022 11:29:46 [DEBUG]eth_block_inf(NULL)
01.01.2022 11:29:46 [DEBUG]ATDP statistics: Discover Rx=148988, Discover Tx=224273, Notify Rx=149168, Notify Tx=448546, Query Rx=149258, Query Tx=149490, Response Rx=149341, Response Tx=149258
01.01.2022 11:29:44 [DEBUG]Ping GW 192.168.0.1 result: 3 packets transmitted, 3 packets received, 00x2acket loss
01.01.2022 11:29:42 [DEBUG]ATDP statistics: Discover Rx=148988, Discover Tx=224270, Notify Rx=149168, Notify Tx=448540, Query Rx=149258, Query Tx=149490, Response Rx=149341, Response Tx=149258
01.01.2022 11:29:42 [DEBUG]24G AVG RSSI is = , 5G AVG RSSI is = .
01.01.2022 11:29:42 [DEBUG]br3 8000.000000000000 no
01.01.2022 11:29:42 [DEBUG]br2 8000.4a0b8638f93e no apclii0
01.01.2022 11:29:42 [DEBUG]br1 8000.4a0b8638f93d no apcli0
01.01.2022 11:29:42 [DEBUG] rai2
01.01.2022 11:29:42 [DEBUG] ra2
01.01.2022 11:29:42 [DEBUG] eth2
01.01.2022 11:29:42 [DEBUG] rai0
01.01.2022 11:29:42 [DEBUG]br0 8000.4c1b8638f93d no ra0
01.01.2022 11:29:42 [DEBUG]bridge name bridge id STP enabled interfaces
01.01.2022 11:29:42 [DEBUG]brctl show
01.01.2022 11:29:41 [DEBUG]The bssid of the interface apclii0 is Not-Associated
01.01.2022 11:29:41 [DEBUG]The bssid of the interface apcli0 is Not-Associated
01.01.2022 11:29:41 [DEBUG]last sniff uptime is 0, now uptime is 224924
01.01.2022 11:29:41 [DEBUG]Current 24G Channel Load is 21, 5G Channel Load is 5
01.01.2022 11:29:41 [DEBUG]Check other process OK
01.01.2022 11:29:41 [DEBUG]Process 'owl -conf' number is 17
01.01.2022 11:29:41 [DEBUG]Mem:used 66600 free 55536, CPU:usr 0 sys 6
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Gspinks
Beginner
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Message 6 of 7

Re: Whole Home Discs loss connection "Debug" message in log

Did you get anywhere sorting this?

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jw0ng
Aspiring Contributor
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Message 7 of 7

Re: Whole Home Discs loss connection "Debug" message in log

Ya, sort of. 

still not sure what had caused that, but had to reset the whole system.

contacted BT support and they gave me a different set to try, still have the same problem when configured it to use my old SSID and pw  

Eventually, I had to reset the Whole Home system and change my wifi SSID and password to something I have never used before. Then I started to reconnect my devices one by one and keep on monitoring. 

Seems like sorted itself out.  To make sure it won’t cause me more issues, I sort of threw money to the problem by upgrading the Whole Home system to the WiFi 6 black version (more like an excuse to upgrade for me 😅).

Seems stable now. But it was a pain at the back side for over 2-3 months trying to diagnose what went wrong. And I still don’t know what had caused that!

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