Whole Home Premium

[queenr]

Hi, I can see the discs in my network when using the whole home app but none of the connected devices, although it does show the number of connected devices to each disc. Also the initial page when you go into the app is blank. Any suggestions on how to fix this issue?

[Leanne_T]

Hi there @queenr 

Thanks for coming to the community. 

Have you recently connected the WiFi discs? Have you tried deleting and reinstalling the app to see if this shows the connected devices and not a blank screen? 

Speak soon. 

Leanne 🙂

[queenr]

Hi, Thanks for the interest. I’ve tried deleting and reinstalling the app but have the same issue. I’m using IOS and I got a message when reinstalling the app saying that since IOS the app would need access to local network and I would get a pop up to allow access , but I didn’t get the pop up. I have three discs, which I’ve had for a while, I don’t know when the problem started. So I can see the discs from the show network option and the number of devices attached to each, but if I try and display the devices it says there are none. Cheers Robert

[Leanne_T · Accepted solution]

Thanks for coming back to me @queenr 

If you're still getting this message when reinstalling the app, and you have tried using WiFi and mobile data as an option, I would suggest getting in touch with our broadband tech guides. They can get the app looked into and see why the devices are not showing. 

Let me know how you get on 🙂

Leanne.