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Jewells1
Beginner
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Message 1 of 3

Whole Home Setup “No Response from Network “

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Hi, I have just received my Whole Home triple pack from BT. It was a “refurb” from the BT Shop. I downloaded the setup app to my iphone6s plus. During setup I got “there was no response from your network” . I can still access the internet using the Whole Home disc but the setup app wont go any further. Solid blue light on disc connected to a HH6. I logged onto the unit and it is running the latest firmware v1.02.05 build01. Any ideas on what I can do next. Thanks
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2 REPLIES
Jewells1
Beginner
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Message 2 of 3

Re: Whole Home Setup “No Response from Network “

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Tried a factory reset but that didnt work
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Jewells1
Beginner
68 Views
Message 3 of 3

Re: Whole Home Setup “No Response from Network “

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Sorted myself. Deleted the app and dowloaded again. Works now.
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