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Message 1 of 7

Whole Home Wi-Fi App v3.14.8 Full Release

Android and iOS version number 3.14.8 has been made available on Google Play and the Apple Store on Friday 18th February 2022 for the Whole Home Wi-Fi app.

 

Changes since version 3.13.10:

The primary focus of this release is to provide improvements in network discovery, UI and accessibility improvements (including making the sector colours of the Data Usage pie chart more discernible) and stability fixes to improve usability of the app.

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Message 2 of 7

Re: Whole Home Wi-Fi App v3.14.8 Full Release

Where's the data usage pie chart? I've never seen it or any information like this.
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Message 3 of 7

Re: Whole Home Wi-Fi App v3.14.8 Full Release

On my Android handset, the pie charts are under Settings > Data Usage > Discs.

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Message 4 of 7

Re: Whole Home Wi-Fi App v3.14.8 Full Release

How weird, I do not have "Data Usage" in my Settings at all (also on Android).
I have Bt Whole Home Wi-Fi Version 3.14.8, Firmware 1.02.13 build07.

@RobbieMac any ideas or suggestions?

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Message 5 of 7

Re: Whole Home Wi-Fi App v3.14.8 Full Release

The app can no longer see my discs, despite the fact they seem to be working.

I talked to a member of your tech support team and they said the firmware for the discs is out of date and that's why the app isn't working but when I click check for updates it says I'm running the latest firmware!

My discs are running v1.02.01 build22

Is the firmware the problem?  If so can I get a later version for my discs or is the app just completely broken for me from now on?

 

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Message 6 of 7

Re: Whole Home Wi-Fi App v3.14.8 Full Release

Hi @leewoc, sorry you're having this problem.

Was it the WHW team on 0808 100 6116 that you spoke with. If not then give them a call.

Cheers

John

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Message 7 of 7

Re: Whole Home Wi-Fi App v3.14.8 Full Release

Thanks for your reply John.

Yes it was the WHW team on 0808 100 6116 that I spoke to.
Nothing they have been able to do has fixed this and the last adviser I spoke to is the one who told me the problem is being caused by old firmware.
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