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andy234
Beginner
1,847 Views
Message 1 of 4

Whole Home Wi-Fi discs not showing on App

This is more an observation rather than a question and might help someone else.

I have a 4 disc set up using the original white discs. Occasionally, one of the discs (not always the same one) is not shown on the App but it is clearly working as other devices are connected to it.

Getting the ‘missing’ disc to show on the App simply requires that disc to be switched off and on.

Today I noticed another slant on this. When I opened the App it came up with no discs at all and was at the start of the full installation routine. I was just about to go through the whole process again when it dawned on me that I might be connected to one of those ‘missing’ discs.

Suspecting that I was connected to the disc nearest to me I powered it off and on and when I opened the App again everything was then showing. 

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3 REPLIES 3
lnajr02
Recognised Expert
1,827 Views
Message 2 of 4

Re: Whole Home Wi-Fi discs not showing on App

This is not something I have seen on the whole home Gen 1 discs before, but try this factory reset the Whole Home system , and power reset the HUB. and check your Whole home has the latest firmware installed.
If you still have a problem can you provide the following detail.
1. What device have you the Whole home app installed?
2. What Hub type have you?
3. If its a BT HUB Try again with the HUB's Smart Setup disabled.
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Dan-O
BT Devices Expert
BT Devices Expert
1,818 Views
Message 3 of 4

Re: Whole Home Wi-Fi discs not showing on App

Hi @andy234 

How are your discs connected to the router? Do you have more than one connected via Ethernet?

Dan-O

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Davidelworthy
Beginner
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Message 4 of 4

Re: Whole Home Wi-Fi discs not showing on App

I have the same problem, my app has gone back to the startup process. The discs are apparently working as I have good wifi coverage although I have switched off the blue light so can’t say that for certain. How do I get the app back to normal. I have four discs 3 are connected to the router via Ethernet and 1 is on Wi-Fi 

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