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Message 1 of 50

Whole Home Wi-Fi v1.02.12 build02 (FR12)

Hi Everyone,

Here is some information about BT's Whole Home Wifi 

 

PaddyB_0-1588683907274.png

 

Maintenance Release v1.02.12 build02 (FR12) has been made available on the firmware server on Monday 4th May for Whole Home Wi-Fi.

Changes since v1.0.2.11 build02 (FR11):

  • A fix to resolve [one of] the causes for the "You're not connected to your Whole Home Wi-Fi" message shown when using the App.  One of the symptoms of this issue was blank pages on the Web Interface - this is resolved in this new release.
  • Improved stability when connecting/disconnecting Ethernet Slave discs (Bus network topology).
  • Various UI changes on the Web Interface.

 

 

Standard upgrade advice:

  • After the update, we recommend you leave your discs for a few hours to allow them to settle into their configuration.
  • During this time your Wi-Fi connection will be working fine, but you may see lights turning orange and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings.
  • When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal.
  • If you have good internet connection on all your devices, your Whole Home Wi-Fi is working properly so there should be no need to tamper with its layout or network configuration.

 

 

If the new firmware is not working as you’d like, try powering off/on all the discs at the socket and allow them to reconnect and settle. If you still need help afterwards, come back to us, here on Community, or contact the helpdesk on 0808 100 6116 or email btconnectedhome@bt.com so that we understand your issue and help fix it.

Thanks

Paddy

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Recognised Expert
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Message 2 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

I have been told to contact the BT Whole Home Helpdesk its best to us the Whole home App <HELP> , <EMAIL> and SHARE this will also send them my logs to btconnectedhome@bt.com is this correct ?
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Message 3 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

RogerChapman_0-1589022641228.png

2 days 9 hrs in the Download Speed is low.  Was achieving 130 on the last version over the wi-fi.  Contract 250 OK wired.    Laptop connected on 5ghz through second disk in study.  Will keep an eye on it.  Which broadband test above.

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Message 4 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

RogerChapman_0-1589042747679.png

 

Has improved now so perhaps just a question of time.

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BT Devices Expert
BT Devices Expert
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Message 5 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

Hi,

Has anyone who previously had issues with the app not recognising their setup installed the new firmware? 

Dan-O

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Message 6 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

We have updated to the Early Adopter 1.02.12 build, but now the iOS app is saying that we are not connected to our Whole Home Wi-Fi.

Generally, we find BT Whole Home so unreliable but have an engineer coming tomorrow so hopefully that may assist.

In the meantime, any ideas on why the app will not recognise that I am connected? 

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BT Devices Expert
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Message 7 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

Hi RichardOsborn,

If the engineer confirms that there is not an issue with your router or broadband then please try the following if you are still seeing the issue:-

  • Reset your WHW system (all discs)
  • Re-install the app onto iOS
  • Reset the Device List via the web GUI

If you still have the issue after these steps please let us know (once you've given the system some time to settle down again).

 

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Message 8 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

Hi,

I have installed the early release firmware as suggested by support and have had no issues. However I am disappointed that it has not improved it's ability to allocate a device to a disk.

I have an XBOX 1 meter away from the disk and it still thinks that a disk upstairs is a better option. 

When will a release include an option to allocate a device by MAC to a dedicated disk? Without this option I feel the BT whole home WIFI cannot be recommended.

Regards Mark

 

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Message 9 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

@Welchma 

It's difficult to force a device to a specific disc without side effects like some devices completely failing to connect but it is something we are looking at for the future.

Some devices stick to the disc they first ever connected to, even if WHW tries to steer it elsewhere so my advice is to "forget" the network on your xbox and set up the connection again with the disc switched on next to it, to make sure it first sets up to the close disc.

Dan

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Message 10 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

Hi Dan

Thanks for the reply. I have tried lots of suggestions from support including yours with varied success. I think your suggestion works for devices left on like our Virgin media box however the XBOX is switched off regularly so it's hit and miss what it does.

You know your devices better than I, so I  accept it could be problematic to assign a MAC to a device. How about a additional SID per disk a bit like the guest network. So roaming devices use SID "All home" and my XBOX uses SID "disk 3". Just a thought 🙂

I don't want to hijack this thread as I have a separate support call already open. 

The early release of firmware which if others users are reading seems to work ok for me.

Regards Mark

 

 

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