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Contributor
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Message 31 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

And just to finalise my input here (probably)... I went into System - Firmware and I actually tried to change Early Adopter from Disabled to Enabled... rather than that strange popup I got before, I now saw a dialogue saying "Applying changes..." a red progress bar filled-up and... voila... it remained at Disabled😁

Oh well... that result was hinted at by @Dan-O I suppose. You can't win 'em all...

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Beginner
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Message 32 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

No feedback on my issue - Bedtime mode stopping access to discs the following day.

 

Since I stopped using that option and have been doing it via the router instead I have had no issues. Is it just me? 

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Aspiring Contributor
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Message 33 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

Hi Mark

Thanks for that I made that change and both speakers are now connected to the local disk, which should take a bit of pressure off the network.

Roger

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Beginner
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Message 34 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

I'm struggling with this issue too - my devices are frequently unable to find wifi due to there being "no internet connection" but the wired connection is fine. 

I'm happy to try the latest firmware release  but when I try http://btwhole.home/

I get an error message saying that the server's IP address can't be found?

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BT Devices Expert
BT Devices Expert
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Message 35 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

Hi Imellman,

If you are unable to access the GUI via the URL then you could try accessing it via its IP address, which you should be able to find from the hub's devices list.

This should enable you to view the web GUI for the discs that way.

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Beginner
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Message 36 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

I am finding this release quite unstable. All my devices loose access to internet but stay connected to wifi. The app shows just 1 slave disk. I can get to that 1 disk using a browser and its local ip, i cant access my router ip or any other disk using its ip. I have to reboot all 3 of my disks to resolve. This has happed 4 times since being on this firmware.

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BT Devices Expert
BT Devices Expert
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Message 37 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

Hi dlfranks,

Which router do you have?  Do you still get internet access if you connect directly to your router when this occurs?

Additionally, when using the app are you able to see all your discs on any of the pages ie Overview or disc information pages?  Or do you only ever see the primary and single slave disc?

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Beginner
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Message 38 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12)

Has this firmware version now been released? I noticed that my two discs have been auto updated with it a few days ago. I can’t say it has caused problems but it is still the case that devices not connecting to the closest disc. 

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Beginner
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Message 39 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12) Early Adopter Release

I have a draytek router which wired devices are fine and if I turn on the WiFi on that router it’s fine (I keep WiFi off on that).

When the whole home WiFi goes “weird” and you open the whole home app, just a single slave device appears. The master or the other space disk are missing.

also the number of connected devices on the single slave disk increases. Normally it’s about 10 devices per disk on average. When the issue happens every device appears to be connected to the slave disk.

I then restart all 3 disks and it’s all fine. I don’t need to reboot the router to resolve.

used to be mega stable, never rebooted anything. Since the early release I have had this issue.

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BT Devices Expert
BT Devices Expert
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Message 40 of 50

Re: Whole Home Wi-Fi v1.02.12 build02 (FR12)

Hi Topchat,

Devices should only move connection to another disc if the signal from the original disc drops below a certain threshold, otherwise the device will remain connected to the original disc until the signal strength does fall to a sufficient level for the connection to be transferred to another disc with a stronger signal.

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