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Message 11 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Any further reports backs about stability on this update now you guys had it running for a period of time?

Slightly reluctant to upgrade with the issues we are having with premium disc's firmware, these  BTWH01 discs running v1.02.12 build02 has been very stable for a long time.

 

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Message 12 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Nothing obvious so far.

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Message 13 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Meanwhile I'm still unable to even upgrade, routing to upgrade server still broken.

I wonder how many other people this will be impacting?

 

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Message 14 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

@Crickers

As far as i believe you must be running v1.02.12 build02 not an earlier build.

If your using running a raspberry  pi to run pi-hole or any other adblocker disable it.

Reboot disc's retry upgrade.

If still failing you could look at changing your  DNS settings in router or if all else fails upgrade using a vpn.

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Message 15 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

@foz 

As far as i believe you must be running v1.02.12 build02 not an earlier build. - Correct

If your using running a raspberry  pi to run pi-hole or any other adblocker disable it. - Disabled

Reboot disc's retry upgrade. - Done

If still failing you could look at changing your  DNS settings in router or if all else fails upgrade using a vpn. - DNS config'd  as 8.8.8.8 - Could setup VPN but not sure I want to, would rather understand why I can't connect and get it fixed if possible.

Tracing route to dbtsu.bt.motive.com [207.71.32.159]
over a maximum of 30 hops:
0 ****INFO REMOVED****
1 ****INFO REMOVED****
2 185.164.182.1
3 185.164.180.13
4 172.16.185.9
5 10ge0-7.core3.lon1.he.net [216.66.81.137]
6 100ge0-75.core3.lon2.he.net [184.104.192.133]
7 100ge8-1.core1.lon2.he.net [184.105.64.1]
8 100ge0-79.core3.nyc4.he.net [184.104.197.54]
9 0.2-1-5.BR2.NYC4.ALTER.NET [152.179.229.5]
10 0.ae2.GW9.DFW7.ALTER.NET [140.222.230.23]
11 * * *

It seems online traceroute tools are able to complete the trace and I'm able to trace when using my mobile. So guessing the issue might be with my connection from public address 185.164.183.xxx

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Message 16 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

i had same issue and when i looked at the disc logs i could see it failing to resolve DNS so no firmware downloaded,  it went through and completed the upgrade but never updated obviously, mine turned out to be my pi-hole blocking it, but if you have disabled your pi-hole and rebooted discs it should have worked. 

Check the master disc log to see what is going on

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Message 17 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Master disc log - 09.12.2021 16:05:44 HTTP-Can't connect to BT auto upgrade server.

No issue with DNS, tcpdump shows master disc trying to connect to 207.71.32.159 on tcp port 443

16:04:03.066921 IP 192.168.1.247.53028 > 207.71.32.159.https: Flags [S], seq 2659809379, win 14600, options [mss 1460,sackOK,TS val 256835724 ecr 0,nop,wscale 4], length 0
16:04:19.085744 IP 192.168.1.247.53028 > 207.71.32.159.https: Flags [S], seq 2659809379, win 14600, options [mss 1460,sackOK,TS val 256839728 ecr 0,nop,wscale 4], length 0

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Message 18 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

I've just taken the plunge and upgraded to this build,

i rebooted disc's first and checked for firmware and started download and it failed.

i disabled pi-hole from interface and rebooted disc's on second attempt with pi off for me it completed. i had this same issue with upgrading Premium disc's.

first attempt

09.12.2021 17:38:26 [2 4 1] HTTP-Find new Firmware v1.02.13 build07 from BT auto upgrade server.
09.12.2021 17:38:50 [2 4 3] APP-FW upgraded by 127.0.0.1
09.12.2021 17:38:50 [2 2 1] HTTP-Firmware Upgrade Failed from IP 192.168.49.2.
09.12.2021 17:38:50 [2 2 2] OWL-Firmware upgrade failed for Fail to download firmware from remote server.
09.12.2021 17:38:52 [2 2 1] HTTP-Can't connect to BT auto upgrade server.

Then after disabling pi-hole

09.12.2021 17:42:48 [2 5 1] Firmware Upgrade - arc_owl_fwupgrade POST fwupload to OWL SUCCESS.
09.12.2021 17:42:48 [2 5 2] OWL-Firmware download from 192.168.49.27 done.
09.12.2021 17:42:54 [2 5 1] Firmware Upgrade - arc_owl_fwupgrade POST fwwrite to OWL SUCCESS.
09.12.2021 17:42:54 [2 5 2] OWL-Send ALL pkt(fwwrite):t(0)
09.12.2021 17:42:55 [2 5 2] Firmware upgrade - Receive fwwrite msg.

09.12.2021 17:43:58 [2 4 2] OWL-Firmware upgrade success from v1.02.12_build02 to v1.02.13_build07.

for me it was my pi-hole.

 

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Message 19 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Hello 

So firmware upgrade on the two hard wired disc but not on the WiFi connected one. 

After firmware process had completed 1 hardwired disc reported as off line and although some devices connected lots were not working / able to find a WiFi connection.

After powering off discs and a network restart this led to  a working state but now have two disc in 1.02.13 build 7

And 1 on 1.02.12 build 2

When asking for firmware update tells me they are all up to date. 

 

Any ideas? 

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Message 20 of 25

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Connect the wireless disc to ethernet and leave for 5 mins to force the update, once up to date and working move disc back to wireless backhaul.