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WunDaii
Beginner
2,931 Views
Message 1 of 3

Whole Home Wi-fi Disc Stuck on Solid Purple Light

I have just bought a 3 disc Whole Home set. During set up for the first disc it said I needed to update the disc, so I did via the app. It actually told me this about three times - I would update on the app and the disc would flash purple and then turn solid blue.

On the fourth time it told me, after it finished flashing purple, it turned solid purple (I assume to reboot). Now it’s stuck on solid purple!

I’ve tried rebooting, resetting (holding the reset button for 1, 10, 30 seconds) and each time the light goes off, then purple, and stays on purple.

My device shows the Disc network in my Wi-Fi settings but it cannot connect to it as it is ‘not connected to the internet’.

Any help would be much appreciated!
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2 REPLIES 2
B1998
Contributor
2,874 Views
Message 2 of 3

Re: Whole Home Wi-fi Disc Stuck on Solid Purple Light

As it seems you've already tried the reboot and the reset, sounds like you need to contact the helpdesk 0808 100 6116 or btconnectedhome@bt.com.

Just maybe one thing to check: when you do the reset, make sure your disc is connected to your router with the Ethernet cable.

drlurve
Newbie
2,510 Views
Message 3 of 3

Re: Whole Home Wi-fi Disc Stuck on Solid Purple Light

Just had the same issue and followed your advice, worked a treat. Plugged the disc into the smarthub via Ethernet, reset the damn thing using the pinhole  and it rebooted and now works like new, thanks

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