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Lockett
Aspiring Contributor
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Message 1 of 8

Whole Home WiFi - 1 Disc Reboots

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Hey, new to the forum and also to the WHW. I got a 3 disc package about a week ago and up until now it’s been working very well. I do have one issue though which has left me a little stumped.

Network overview:
Disc 1 - Ethernet backhaul to Switch to Plusnet Hub One
Disc 2 - Ethernet backhaul to Plusnet Hub One
Disc 3 - Wireless backhaul

All appears to work fine but disc 1 reboots randomly, but here’s the confusing part, it only reboots randomly when I assign it a static IP address inside of the WHW settings. Disc 2 and 3 are perfectly fine and stay online for days on end.

When I leave the WHW to get their own IP addresses I do not expirence any reboots from disc 1.

The only difference in my setup is the switch in between my router and disc 1 but fail to see how this could be the culprit. The problem is, the switch is necessary due to disc 1 being located upstairs where I only have 1 cable running but also a NAS and 2 machines connected. The Ethernet backhaul is also required for the disc due to poor signal if left to connect wirelessly.

As of typing this, disc 2 and 3 have an uptime of 12 hours. Disc 1 currently 2 hours. Reboots are totally random but I have yet to see an uptime over 8 hours for disc 1.

While I’m sure people will suggest to leave the discs do their own thing I would like to try and figure out this issue as I would prefer to have the discs using specific IP addressing so that I can connect to it if I need to. All my main machines are wired so having to log into my router to grab the IP address is long winded due to not being able to use the ‘mybtdevice’ url.

I appreciate any help/advice and if any more details are required please ask.

All the best.

Darren.
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Lockett
Aspiring Contributor
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Message 2 of 8

Re: Whole Home WiFi - 1 Disc Reboots

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Any help regarding this?

I’ve reset both my router and whole home WiFi so they all work totally via DHCP but I’m still experiencing reboots on disc 1.

Also I have 2 Sky HD boxes both connected wirelessly which loose connection every few minutes. Checking the log I am getting hundreds of repeat messages. Snippet below. But this repeats all day long for both Sky boxes:

30.12.2017 09:17:57 IF[2.4G]Smiley FrustratedTA(bc:30:7d:c9:51:15) had associated successfully
30.12.2017 09:17:55 IF[2.4G]Smiley FrustratedTA(bc:30:7d:c9:51:15) blacklisted in MAC filter list
30.12.2017 09:17:53 IF[2.4G]Smiley FrustratedTA(bc:30:7d:c9:51:15) blacklisted in MAC filter list
30.12.2017 09:17:52 IF[2.4G]Smiley FrustratedTA(bc:30:7d:c9:51:15) blacklisted in MAC filter list
30.12.2017 09:17:50 IF[2.4G]Smiley FrustratedTA(bc:30:7d:c9:51:15) blacklisted in MAC filter list


Any help would be appreciated.

Regards
Darren.
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BT Devices Expert
BT Devices Expert
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Message 3 of 8

Re: Whole Home WiFi - 1 Disc Reboots

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Hi @Lockett

 

Interesting report - I will look into this.

 

Could you tell me what IP address range you're using?

 

 

 

Community ModeratorDanO
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Lockett
Aspiring Contributor
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Message 4 of 8

Re: Whole Home WiFi - 1 Disc Reboots

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Hi @Dan-O thanks for commenting. Since my previous posts I have again tried to change some things.

Although I do not intend on keeping this current setup I have purely for testing purposes removed the Ethernet backhaul from Disc 1 and I haven’t had a reboot since. Although this is totally impractical due to the wireless signal not being great, it does narrow down my issue.

I’ve swapped all 3 discs around a few times and each time I place one upstairs in Disc 1’s position and connect via Ethernet it reboots anywhere between 2-10 hours. The issue seems to be when the disc is connected to my gigabit switch which I can’t figure out why. (TL-SG1005D Ver.6)

Checking the log around the time of a reboot there is nothing obvious happening. Example:

01.01.2018 07:23:53 Current firmware version is v1.02.03 build03 and boot flag is 1.
01.01.2018 07:23:53 HTTP-start ...
01.01.2018 07:23:28 Start logging.
01.01.2018 00:41:08 IF[5G]Smiley FrustratedTA(b0:19:c6:cb:4a:c5) had associated successfully

No activity took place while sleeping but at 07:23am the disc rebooted randomly.

I’ll be honest and say I’m not too sure what you mean what IP range I am using. If this is of any help though:

The 3 discs in my setup are:
192.168.1.2
192.168.1.3
192.168.1.4

Originally I thought that leaving the discs to manually get their own IP address via the DHCP pool solved the issue, it did not and the reboots started again.

As for the issue with the Sky boxes, I have no idea how to solve it. The past few days it’s been fine. I may have to take the wired root if it keeps acting up.

Hope this helps. Any more info please let me know and I’ll try supply what you may need to help.

Kind regards
Darren.
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Lockett
Aspiring Contributor
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Message 5 of 8

Re: Whole Home WiFi - 1 Disc Reboots

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Let’s lay this issue to rest.

My existing switch a TL-SG1005D Ver.6 implemented a Green Ethernet setting which cut power to inactive ports. The issue was for some reason, the switch was cutting the Ethernet connection to the the Whole Home Disc I had connnected after a random period of inactivity. Not sure if this is a bug with the discs suspending Ethernet backhaul briefly for some reason or another.

I have now purchased a new switch. This time a managed switch with the option to disable any power saving on inactive Ethernet ports and has now worked perfectly for a few days.

Maybe this is something BT can look into. But in summary some how Green Ethernet switches seem to loose connection to the Whole Home Disc due to it thinking the Ethernet connection has been disconnected.

Kind regards

Darren.
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Message 6 of 8

Re: Whole Home WiFi - 1 Disc Reboots

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Hi @Lockett,

 

Thanks for getting back and letting us know you've solved this. Appreciate you taking time to do that.

 

Cheers

 

David

Community ModeratorDaveM
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BT Devices Expert
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Message 7 of 8

Re: Whole Home WiFi - 1 Disc Reboots

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@Lockett wrote:
Let’s lay this issue to rest.

My existing switch a TL-SG1005D Ver.6 implemented a Green Ethernet setting which cut power to inactive ports. The issue was for some reason, the switch was cutting the Ethernet connection to the the Whole Home Disc I had connnected after a random period of inactivity. Not sure if this is a bug with the discs suspending Ethernet backhaul briefly for some reason or another.

I have now purchased a new switch. This time a managed switch with the option to disable any power saving on inactive Ethernet ports and has now worked perfectly for a few days.

Maybe this is something BT can look into. But in summary some how Green Ethernet switches seem to loose connection to the Whole Home Disc due to it thinking the Ethernet connection has been disconnected.

Kind regards

Darren.

Hi @Lockett

 

Thanks for confirming this.

 

Just FYI - if discs lose backhaul to the master, they will stop broadcasting Wi-Fi to make devices move to the master node (as there would be no connectivity if connected to a disc with no backhaul connection). So if your master was losing its Ethernet backhaul, it is possible this would in turn cause other discs to lose connection and stop broadcasting.

Community ModeratorDanO
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Lockett
Aspiring Contributor
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Message 8 of 8

Re: Whole Home WiFi - 1 Disc Reboots

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You know guys, what I thought was solved literally backfired on me a few hours ago. After a solid uptime of around 44 Hours, out the corner of my eye I see the flashing red light on my upstairs disc, alas, it has rebooted again, for no apparent reason.

 

Getting a bit frustrated with it all now if I am honest, I am totally out of ideas as to why this happens.

 

I know it seems menial, as after a few minutes it comes back up again and everything is as it should be for x amount of time, but I just don't expect it to happen.

 

I have 3 Discs:

 

(Darrens Room) Disc 1 Upstairs -> Ethernet Switch -> Router

 

(Back Room) Disc 2 Dining Room -> Router

 

(Front Room) Disc 3 Front Room -> Primary Disc -> Router

 

Disc 1 & 2 are both using Ethernet Backhaul, the only difference is Disc 1 goes via a Switch.

 

I've copied the logs from Disc 1 and 2 at around the time of the reboots, perhaps you can make sense of it, as I can't see whats triggering it.

 

(Darrens Room) Disc 1:

 

10.01.2018 16:12:01 OWL-Darrens Room(48:8D:36:87:13:86) join topology
10.01.2018 16:12:01 OWL-Darrens Room become slave in topology
10.01.2018 16:11:57 OWL-(Darrens Room)IF[5G](48:8D:36:87:13:88)Smiley FrustratedTA(BC:30:7D:C9:51:15) connected.
10.01.2018 16:11:56 IF[5G]Smiley FrustratedTA(bc:30:7d:c9:51:15) had associated successfully
10.01.2018 16:11:51 OWL-Backhaul Ethernet being used for uplink mode.
10.01.2018 16:11:48 Ethernet Port 0 Link Up.
10.01.2018 16:11:46 OWL-Backhaul Monitor Start.
10.01.2018 16:11:39 Free Memory 68528K.
10.01.2018 16:11:39 OWL-start
10.01.2018 16:11:36 IF[5G]Smiley FrustratedTA(3c:15:c2:e4:37:84) had associated successfully
10.01.2018 16:11:29 Current firmware version is v1.02.03 build03 and boot flag is 1.
10.01.2018 16:11:29 HTTP-start ...
10.01.2018 16:11:29 IF[5G]Smiley FrustratedTA(bc:30:7d:c9:51:15) had associated successfully
10.01.2018 16:11:05 Start logging.
10.01.2018 10:45:07 IF[2.4G]Smiley FrustratedTA(00:24:8d:5a:46:ca) had deauthenticated

 

(Back Room) Disc 2:

 

10.01.2018 16:12:08 OWL-Darrens Room(48:8D:36:87:13:86) join topology
10.01.2018 16:12:07 OWL-Sync config success
10.01.2018 16:12:07 Firmware upgrade - FW SYNC compare WHWv1.02.03build03 WHWv1.02.03build03!
10.01.2018 16:12:06 OWL-(Darrens Room)IF[5G](48:8D:36:87:13:88)Smiley FrustratedTA(BC:30:7D:C9:51:15) connected.
10.01.2018 16:11:16 OWL-(Front Room)IF[5G](48:8D:36:7F:3D:E0)Smiley FrustratedTA(3C:E0:72:B5:39:49) connected.
10.01.2018 16:11:15 OWL-(Front Room)IF[5G](48:8D:36:7F:3D:E0)Smiley FrustratedTA(BC:30:7D:C5:F3Smiley Very Happy0) connected.
10.01.2018 16:11:11 OWL-(Back Room)IF[5G](48:8D:36:87:13:C0)Smiley FrustratedTA(3C:15:C2:E4:37:84) connected.
10.01.2018 16:11:10 IF[5G]Smiley FrustratedTA(3c:15:c2:e4:37:84) had associated successfully
10.01.2018 16:11:02 OWL-Darrens Room(48:8D:36:87:13:86) leave topology

 

If this means anything to you then I'd appricate a little explanation, as its all gibberish to me.

 

Thanks again.

 

Darren.

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