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Message 11 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

My system also worked fine until this firmware upgrade. System shows that 1.02.04 build10 was installed on 28th Feb. Ever since then it has been rubbish. I notice now that the iPhone App has been upgraded (today) and inbcludes the message that a software upgrade is also imminent for the discs. Sounds like BT know there is a problem.

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BT Devices Expert
BT Devices Expert
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Message 12 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

@xaui

Can you let me know the topology of your network so I can investigate this issue in more detail?

1. How many discs you have

2. How are the discs connected (which band, signal strength and directly to the main disc or via another disc) - a screenshot of the "Topology" page in the app would be useful

3. Do other devices connected to the same disc as the PHH experience any connectivity problems at the time, or is it only the PHH?

I'd also appreciate if you could download your System Logs from the web interface and send them to btconnectedhome@bt.com (helpdesk) who will get them over to me. Please include your username so I know they're yours.

Many thanks - I will keep you updated.

Dan-O

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Message 13 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

My system also worked fine until this firmware upgrade. System shows that 1.02.04 build10 was installed on 28th Feb. Ever since then it has been rubbish. I notice now that the iPhone App has been upgraded (today) and inbcludes the message that a software upgrade is also imminent for the discs. Sounds like BT know there is a problem.

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BT Devices Expert
BT Devices Expert
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Message 14 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

@Steve59

Are you still having problems with discs connecting with an amber LED?

The expected behaviour is for the discs to boot up and take up to 5 minutes to find the best topology - they need to wait some time for all other discs to be fully operational and to decide which is the best path.

During this time you will see the disc LED change colours and flash blue if any changes are made.

Dan-O

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Steve59
Aspiring Expert
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Message 15 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

@Dan-O

 

Thanks for the reply, I no longer have the issues with the Amber connection, you are correct that if it does go to the amber connection with a few minutes it sorts itself out to Blue

 

However I am wondering in my comments above and in other threads when all discs are on Blue why the system seems to reboot itself 

 

Also I await your comment in the other thread about the steering not working still

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kennykamal
Newbie
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Message 16 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

hi i am also having ethernet issues, 3 disc setup, first one connected via ethernet to bt home hub 5 via cable, changed ports etc but ethernet drops log below

05.03.2018 10:58:33 [2 4 1] Current firmware version is v1.02.04 build10 and boot flag is 0.
05.03.2018 10:58:34 [2 4 2] IF[2.4G]:STA(7A:9F:29:CE:04:B2) had associated successfully,rssi is -49
05.03.2018 10:58:34 [4 5 1] IF[2.4G]:STA(7a:9f:29:ce:04:b2) set key done in WPA2/WPA2PSK
05.03.2018 10:58:35 [2 4 4] DHCPC-Obtain new IP 192.168.1.219 and netmask 255.255.255.0
05.03.2018 10:58:35 [2 4 2] IF[2.4G]:STA(0C:2A:69:0C:FE:38) had associated successfully,rssi is -39
05.03.2018 10:58:35 [4 5 1] IF[2.4G]:STA(0c:2a:69:0c:fe:38) set key done in WPA2/WPA2PSK
05.03.2018 10:58:35 [2 4 6] NTP-Time Server successfully connected and time synchronisation achieved.
05.03.2018 10:58:35 [2 4 2] IF[2.4G]:STA(0E:7C:E0:18:36:EA) had associated successfully,rssi is -48
05.03.2018 10:58:35 [2 4 1] HTTP-start ...
05.03.2018 10:58:35 [4 5 1] IF[2.4G]:STA(0e:7c:e0:18:36:ea) set key done in WPA2/WPA2PSK
05.03.2018 10:58:36 [2 4 1] Current firmware version is v1.02.04 build10 and boot flag is 0.
05.03.2018 10:58:38 [2 4 2] IF[2.4G]:STA(0C:F9:C0:30:36:EE) had disassociated,reason is 8
05.03.2018 10:58:41 [2 4 2] IF[2.4G]:STA(0C:F9:C0:30:36:EE) had associated successfully,rssi is -47
05.03.2018 10:58:42 [4 5 1] IF[2.4G]:STA(0c:f9:c0:30:36:ee) set key done in WPA2/WPA2PSK
05.03.2018 10:58:45 [2 4 2] IF[2.4G]:STA(0C:F9:C0:30:36:EE) had disassociated,reason is 8
05.03.2018 10:58:48 [2 4 2] IF[2.4G]:STA(0C:F9:C0:30:36:EE) had associated successfully,rssi is -48
05.03.2018 10:58:50 [4 5 1] IF[2.4G]:STA(0c:f9:c0:30:36:ee) set key done in WPA2/WPA2PSK
05.03.2018 10:59:09 [2 4 2] IF[2.4G]:STA(0E:7C:E0:18:36:EA) had associated successfully,rssi is -48
05.03.2018 10:59:10 [4 5 1] IF[2.4G]:STA(0e:7c:e0:18:36:ea) set key done in WPA2/WPA2PSK
05.03.2018 10:59:11 [2 4 2] IF[2.4G]:STA(7A:9F:29:CE:04:B2) had associated successfully,rssi is -49
05.03.2018 10:59:11 [4 5 1] IF[2.4G]:STA(7a:9f:29:ce:04:b2) set key done in WPA2/WPA2PSK
05.03.2018 10:59:33 [2 4 2] IF[5G]:STA(CC:44:63:9A:1C:F2) had associated successfully,rssi is -67
05.03.2018 10:59:33 [4 5 1] IF[5G]:STA(cc:44:63:9a:1c:f2) set key done in WPA2/WPA2PSK
05.03.2018 11:01:55 [2 4 2] IF[5G]:STA(D4:A3:3D:25:7F:1C) had deauthenticated,reason is 7
05.03.2018 11:02:12 [2 4 2] IF[5G-GUEST]:STA(8C:85:90:52:DE:E4) had associated successfully,rssi is -58
05.03.2018 11:02:13 [4 5 1] IF[5G]:STA(8c:85:90:52:de:e4) set key done in WPA2/WPA2PSK
05.03.2018 11:05:09 [2 4 2] IF[5G]:STA(D0:03:4B:0D:2A:7E) had associated successfully,rssi is -70
05.03.2018 11:05:09 [4 5 1] IF[5G]:STA(d0:03:4b:0d:2a:7e) set key done in WPA2/WPA2PSK
05.03.2018 11:06:03 [4 4 1] IF[2.4G]:STA(80:e6:50:0a:e5:6a) had been aged-out and disassociated
05.03.2018 11:06:22 [2 4 2] IF[5G]:STA(D4:A3:3D:25:7F:1C) had associated successfully,rssi is -68
05.03.2018 11:06:22 [4 5 1] IF[5G]:STA(d4:a3:3d:25:7f:1c) set key done in WPA2/WPA2PSK
05.03.2018 11:15:10 [2 4 2] IF[2.4G]:STA(84:A4:66:47:78:AE) had associated successfully,rssi is -59
05.03.2018 11:15:10 [4 5 1] IF[2.4G]:STA(84:a4:66:47:78:ae) set key done in WPA2/WPA2PSK
05.03.2018 11:15:55 [2 4 2] IF[5G]:STA(D4:A3:3D:25:7F:1C) had deauthenticated,reason is 7
05.03.2018 11:24:48 [2 4 2] IF[5G]:STA(CC:44:63:9A:1C:F2) had deauthenticated,reason is 7
05.03.2018 11:24:48 [2 4 2] IF[5G]:STA(CC:44:63:9A:1C:F2) had deauthenticated,reason is 7

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xaui
Aspiring Contributor
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Message 17 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

@Dan-O

My setup is as follows...

1. I have 3 discs

2. Discs connect to the main disc via 5GHz and using the default channel (i.e. I haven't manually changed it). Screen shot below. The main disc connects to the BT Smart Hub (HH6).

IMG_86F278B7627F-1.jpeg

3. Other devices connected to the Wifi of the disc(s) with Ethernet port issue,  work fine. I moved the PHH between the two slave discs and saw the same problem with it not appearing. I have not tried with any other wired device, as I struggle to find one these days! I will try to get an old laptop working and see what that does.

I will send logs over later.

Cheers

xaui

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Steve59
Aspiring Expert
663 Views
Message 18 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

@xaui Do all 3 lights on the PHH light when connected ? one assumes not

Neils83
Aspiring Contributor
658 Views
Message 19 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

In my case, the Tradfri hub has 3 lights, 1 power, 1 network connection status, 1 to show the zigbee mesh has been established. The power light of course was on, the network and zigbee lights were not (Tradfri establishes Network first, then Zigbee), I assume Phh is the same. Strangely, the green orange lights within the Ethernet ports on Tradfri hub were lit up and flashing, just not allowing any traffic through it seems.
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Steve59
Aspiring Expert
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Message 20 of 37

Re: Whole Home WiFi Ethernet Port Issue with v1.02.04 build10

Looking at the lights at the "Top" from left to right

 

Power

Connected to Home Network

Connected to Internet, not required to control light in the house only if cloud control required

PHH.jpg