cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
antonypg
Aspiring Contributor
1,023 Views
Message 201 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

There is a slight risk that problems are caused by connected WI-FI devices, or interference from neighbours.

I was wondering if people could start reporting their make of router, as the router is responsible for the DCHP and NAT and could be working badly with the discs.

My discs have been worlking now for 16 days, they are all connected via cable to a Virgin Hub 3. The WI-FI has been switched off on the Hub. I have fixed the discs to channels 11 and 44.

0 Ratings
Reply
Steve59
Aspiring Expert
1,008 Views
Message 202 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

I have also logged, and emailed log files, to those with steering issues I turned my steering off, my main concern is the randon internet connection loss which seems to be random to more than once a day to a week, luckily it often lasts a week before a restart is required

Dan-O did mention that BT are investigating the current issues and when he has something to report he will post

Not sure why a company as large as BT cannot sort a firmware fix in a matter of hours rather than months, I for one will not be dipping my toe in the next upgrade until it has proven reviews or a downgrade function

 

Just to add, I have SONOS on a differnet channel, Hue on a different Channel, and the Sky Q 5ghz is on a different channel to the WholeHome, I also have the Hub wifi turned off

0 Ratings
Reply
acamsell
Aspiring Contributor
1,007 Views
Message 203 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

I'm using the PlusNet equivalent of the BT Homehub 5.  I have tried the following to get this latest firmware working:

  • Carried out two factory restes
  • Changed the Internet router to a TP-Link alternative
  • Emptied the main router DHCP tables and started again
  • Fixed the WH Wi-Fi channels to 11 and 44
  • Turned steering off
  • Reconfigured the WH discs with fixed IP addresses
  • Given the discs a stern talking-to in a John Cleese style

None of the above have worked (though the last one was carthatic and made me feel a bit better).  I should also point out that none of the equipment using a wired connection to the router has missed a beat, it's only the wireless connection via the WH Wi-Fi that is causing problems.

0 Ratings
Reply
Steve59
Aspiring Expert
990 Views
Message 204 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

I had 2 worse problems on the previous version

2 discs would always jump topology to a worse connection (Orange) and not return without a restart, with the later version it stays on a good connection

Steering didn't work with just the Macbook Pro, its a litle better with the later version but still will not steer in a certain part of the house - i can live with steering off as the apple devices I have can sort the best connection themselves

Random loss of connection seems the same on this version as the last, anything from 1 day to many days, a hard reboot often allows it to last longer, but still random, I have never done a factory reset

0 Ratings
Reply
Steve59
Aspiring Expert
976 Views
Message 205 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

BT Business Hub 5 with wifi disabled

Whole Home (4 Discs) 2.4ghz on Ch Auto, 5ghz on Ch 48, Compatability Mode Enabled, AP Steering Disabled

0 Ratings
Reply
abattle
Contributor
949 Views
Message 206 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

Mine is 2GHz channel 11 and 5GHz channel 44. All the steering etc is on. BT SmartHub, 3 disc system. All working fine.

0 Ratings
Reply
abattle
Contributor
943 Views
Message 207 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

Compatibility off
0 Ratings
Reply
richard42
Contributor
922 Views
Message 208 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

I have no intention of altering any of the settings on the setup here, it's supposed to be a plug and play solution and the AP steering is a fundamental feature.  Mine were working flawlessly for months until this clumsy firmware update.

0 Ratings
Reply
MrX911
Contributor
891 Views
Message 209 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

What is compatability mode?

Tags (1)
0 Ratings
Reply
richard42
Contributor
790 Views
Message 210 of 1,166

Re: Whole Home WiFi firmware update v1.02.04 build10

Any update on this issue please? The thread has gone very quiet.  An ETA on when a fix will be issued would be greatly appreciated.

0 Ratings
Reply