cancel
Showing results for 
Search instead for 
Did you mean: 
abattle
Contributor
2,117 Views
Message 11 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

Mine installed automatically at 11:57 this morning to firmware version 1.02.04 build 10. No app update yet.
0 Ratings
BT Devices Expert
BT Devices Expert
2,106 Views
Message 12 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

@Steve59

 

I would suggest checking again in a few hours, I will keep you updated.

 

Dan-O

Community ModeratorDanO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
0 Ratings
Steve59
Aspiring Expert
2,098 Views
Message 13 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

Thanks @Dan-O

 

I would suggest that BT get a grip on its products, you can either update or you can't

0 Ratings
trapdoor
Expert
2,094 Views
Message 14 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

Mine shows no update available.

 

what a ruddy shambles.

 

71881A87-5905-4C5A-8AED-D888D1875003.png

 

Similarly with the app.

 

COME ON BT .... SORT YOURSELVES OUT.

 

weve been waiting lon enough for this. Or is it another HH6 fiasco?

0 Ratings
BT Devices Expert
BT Devices Expert
2,082 Views
Message 15 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

The reason for it is that we've now needed to stagger the update due to a higher than expected number of downloads. I will keep you updated but you can continue using your systems in the meantime. 

 

The new apps are not dependent on this new firmware update so you will be able to use them while your system is queued for the update.

 

 

Community ModeratorDanO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on BT Devices queries. I am here volunteering my own time to give advice, and help where I can with BT device queries. Go here for more info.
0 Ratings
Steve59
Aspiring Expert
2,067 Views
Message 16 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

Thanks Dan-O, perhaps the communication should have mentioned this, just had an update from the Helpdesk, which again just says its available but not staggered

Will look later
0 Ratings
valleysboy16
Contributor
2,067 Views
Message 17 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10


@Dan-O wrote:

Hi all,

 

The update is a full rollout so everyone can get the new firmware now.

The reason for it is that we've now needed to stagger the update due to a higher than expected number of downloads.




"Stagger" how exactly? Geographic area? IP Address? Alphabetic? Sign of the zodiac?

 

I'm a bit stunned that BT could under-estimate the demand for a fix to a piece of kit that hasn't worked properly since the last firmware update.

 

It would be good to have a firm timescale for the roll-out, rather than sitting here pressing the Check for update button every so often in the hope of success....

 

 

0 Ratings
Steve59
Aspiring Expert
2,059 Views
Message 18 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

Totally Agree valleysboy16, perhaps BT will take this on board and learn from it, TBH they should have released a patch way before now
0 Ratings
trapdoor
Expert
2,048 Views
Message 19 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

So How is it being ‘staggered’?

 

hope it’s not like BT TV/BT Youview or the rollout to the HHub range as we could be waiting months for it.

 

Sorry, but this really is just unacceptable. Don’t have the issue with Apple updates, and BT cannot claim that there are that many WH devices out there... possibly a few tens of thousands? More likely just a few thousand. Presume the update server is an old 386 with 40meg hard disk and 10mbps 10base2 Ethernet card?

 

jeez. Got better things to do than keep restarting my WH system just to see if it’s there yet.

0 Ratings
Dbaplaya
Contributor
1,991 Views
Message 20 of 1,165

Re: Whole Home WiFi firmware update v1.02.04 build10

same here no update

0 Ratings