Another clanger with the 1.02.04 build 10 firmware update.
They have changed the rules on what you can enter for the Wi-Fi network password.
I think previously you had to enter at least 8 characters but now you have to enter at least one capital letter or one number.
I had a very long (35 character) password that was all lower case which it will not now accept (I factory reset after having the dropout and reset problems after upgrading to this firmware as advised on some of the forums).
This means I have to enter a different password and change ALL my wi-fi devices to use that new password - thanks a bunch BT!
I can imagine the meeting - ooh we allow users to enter anything, we must force them to use something more secure. Obviously nobody pointed out that this might effect existing networks! And then they decide that to be more secure you need to enter a capital letter or number without even thinking about length i.e. my 35 character lower case password has a hell of a lot more entropy than an 8 character password with one capital letter.
Really annoyed - who are these people that make these stupid decisions.
How about given us the email address you used so that everyone can compain to the chief exec - maybe then something will be done.
the forum won't allow you to post it directly - but it is available here:
Managed to downgrade my firmware by plugging in a 6th disk I had never used which had old firmware on it. System has been completely stable all day - previously with the new firmware it was crashing every hour or so. By plugging in the old disk as master when you add the other satellite disks they seem to download the old firmware from the master disk overwriting the new firmware.
Realise this won’t help everyone but just in case you have an old disk lying around!
Thank you, I had a spare disk in a box with v1.02.01 build24 installed. My network has been sucessfully downgraded.
Perhaps BT could send everyone that is having this problem an extra disk FREE OF CHARGE as compensation for the trouble they have caused.
We could all then downgrade using the FREE disk and be up and working again.
Maybe that's just wishfuil thinking. 😞
After emailing the BT Wholehome support team and providing my system details and logs they’ve offered to exchange my 6 Discs with ones on an earlier firmware by courier. This is either a) an unusual but pragmatic approach to resolving or b) doesn’t bode well for the possibility of a quick solution. I was really hoping for a quick solution without having to unplug and set everything up again.
We have had the Whole home installed for about 4 days now and both our kids Amazon Kids tablets constantly lose the internet as well as a Tp-link smart bulb. Stays connected to the WiFi just loses internet connection.
Thanks for the information, unfortunately it didn’t work for me and the aforementioned devices still constantly disconnect from the internet. I have had to remove them as it’s causing too much hassle, unfortunately for me I bought them from Maplin so I can’t take them back for a refund.