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Bc1973
Contributor
1,855 Views
Message 1 of 8

Whole Home app - No response from network during setup

Bi of an issue with the Whole Home setup I have (3 discs). Recently I had a series of issues with both the app and the discs (poor connection, discs dropping off, app kept locking me out etc) so I trawled the forums and help articles and found a way to reset all three discs. Trouble is that now I've done that the app wants to set them up as a new network which would be all well and good if it weren't for the fact that the app keeps telling me there is 'no response from the network'. (This was the old issue I kept getting - literally every time I tried to do anything with it.) So now, when I get to the part where I have to name the first disc, it freezes up and I get the no response message. I've deleted the app and redownloaded, cycled through the discs turning them off & on and restarted the discs and my hub but no deal.

 

Interstingly, the wi-fi itself is working great and I can access them through my laptop just fine.

 

Anyone have any ideas? I'm very close to ditching the setup and trying Google's version.

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7 REPLIES 7
BT Devices Expert
BT Devices Expert
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Message 2 of 8

Re: Whole Home app - No response from network during setup

Hi @Bc1973

 

You need to update the discs to the latest software (v1.02.04build10) using the web interface at http://mybtdevice.home. You can login with the admin password then go to System > Firmware Upgrade.

 

Then proceed with the installation (1 disc connected) using the app.

 

Thanks,

Dan-O

Community ModeratorDanO
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Bc1973
Contributor
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Message 3 of 8

Re: Whole Home app - No response from network during setup

Thanks Dan-O but, according to the web interface, I'm on V1.02.03build 3 but I have auto-update switched on and, when I click the 'check' button it just chugs away and doesn't find an update. Why would that be?

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BT Devices Expert
BT Devices Expert
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Message 4 of 8

Re: Whole Home app - No response from network during setup

Hi @Bc1973

 

Can you try again a few minutes later and confirm if the check works? 

 

Thanks,

Dan-O

Community ModeratorDanO
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Bc1973
Contributor
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Message 5 of 8

Re: Whole Home app - No response from network during setup

Will do.
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Bc1973
Contributor
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Message 6 of 8

Re: Whole Home app - No response from network during setup

So, I've managed to get in to the web interface and have ran the update check and I get the following.

 

Screen Shot 2018-02-27 at 15.17.55.png

 

v1.02.03 build3 is, according to my setup, the up-to-date firmware version.

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mjarvis666
Beginner
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Message 7 of 8

Re: Whole Home app - No response from network during setup

Hi,

Have the same issue, just got the system today and getting the same no repsonse message!!!!!

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BT Devices Expert
BT Devices Expert
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Message 8 of 8

Re: Whole Home app - No response from network during setup

@mjarvis666

There is a problem in an old version of firmware (v1.02.03build03) which can cause the app to stop responding periodically (and sometimes persistently).

You can upgrade the firmware using the web interface at http://mybtdevice.home (enter this while connected to your Whole Home network) or the disc IP address. There are some periods of time when the upgrade server may be busy so try a few times if you get an error.


Dan-O

Community ModeratorDanO
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