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Reluctantapple
Aspiring Contributor
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Message 1 of 14

Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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I am using the latest version of the app and the latest firmware. Configuration is 3 discs, 2 and 3 wifi linked to #1 which is Ethernet to BT Homehub 6. 

All other devices in the house will connect and, where appropriate, show a WiFi symbol in their screen (iphone SE, 2 x iPad Air2). Others are WiFi ip cameras, WiFi speakers, Sky box, Amazon box. They all work.

problem is the iPhone 6s. I tried to use this to set up Wholehome and it appeared but then the app kept giving error code 2001 or occasionally 1200 and told me I was not connected to the WiFi. Managed to complete the setup using the app on iPad.

Now it is all set up if I try to connect the iPhone it seems to connect, showing that it is connected on the WiFi section of iOS settings but the little WiFi symbol at the top of the screen appears then vanishes instantly, although the settings page continues to show it as connected. 

If I look in the app on iPad or via a browser enter the wholehome control pages - the iPhone is shown as a listed device. If i turn its WiFi off, it disappears, then reappears if I turn its WiFi back on. 

I have tried the following....

  • reset all network settings on iphone
  • turn off Wholehome discs one at a time and then back on. 
  • Making the iPhone connect to a different disc by getting very close to it. 
  • Uninstalling Wholehome app, reboot iPhone - try without app
  • reinstall Wholehome app, same message as before, but code 1200

none of this has made any difference. 

And yet - some sort of connection exists, because if I take the SIM card out I can access web pages, but mail won’t process  

help! Anyone got any idea what to do next?

 

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Paul_31
Contributor
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Message 2 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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For Whole Home users with Apple devices I've seen it suggested on here that disabling steering on the discs has sometimes sorted out odd problems. In a web browser go to:

http://mybtdevice.home/steering.htm

Worth a try - you can always switch it back on if it makes no difference.

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Reluctantapple
Aspiring Contributor
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Message 3 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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Thanks for the suggestion - tried it and unfortunately it made no diffference. 

However, I did look in the logs and an extract is below. It shows that the iPhone (MAC address ending 8A:5B) “associates” and “connects”. 

 

I am now more more puzzled than ever!

 

07.10.2018 22:15:10 IF[5G]Smiley FrustratedTA(1C:91:48:29:8A:5B) had disassociated,reason is 8
07.10.2018 22:13:18 OWL-(Study)IF[5G](EC:F4:51:9E:3BSmiley Very Happy0)Smiley FrustratedTA(1C:91:48:29:8A:5B) connected.
07.10.2018 22:13:18 IF[5G]Smiley FrustratedTA(1C:91:48:29:8A:5B) had associated successfully,rssi is -43
07.10.2018 22:12:06 IF[2.4G]Smiley FrustratedTA(1C:91:48:8F:64:C7) had disassociated,reason is 8
07.10.2018 22:11:34 OWL-(Study)IF[2.4G](EC:F4:51:9E:3B:CF)Smiley FrustratedTA(1C:91:48:8F:64:C7) connected.
07.10.2018 22:11:34 IF[2.4G]Smiley FrustratedTA(1C:91:48:8F:64:C7) had associated successfully,rssi is -70
07.10.2018 22:11:06 IF[5G]Smiley FrustratedTA(1C:91:48:29:8A:5B) had disassociated,reason is 8
07.10.2018 22:09:53 OWL-(Kitchen)IF[2.4G](EC:F4:51:A1:1C:5F)Smiley FrustratedTA(00:65:6E:51:64:BD) connected.
07.10.2018 22:09:45 OWL-(Landing)IF[2.4G](EC:F4:51:9E:48:A7)Smiley FrustratedTA(00:19:F5:83:26:42) connected.
07.10.2018 22:09:43 OWL-(Study)IF[5G](EC:F4:51:9E:3BSmiley Very Happy0)Smiley FrustratedTA(1C:91:48:29:8A:5B) connected.
07.10.2018 22:09:43 IF[5G]Smiley FrustratedTA(1C:91:48:29:8A:5B) had associated successfully,rssi is -40
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Reluctantapple
Aspiring Contributor
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Message 4 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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Do you know of any other “hidden” pages for controlling the Whole Home hubs? Particularly any that might have a bearing on my problem?

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Paul_31
Contributor
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Message 5 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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Did you see there was a firmware update released today for the Whole Home WiFi... maybe that will help. Also, Apple have today released iOS 12.01 update (if you are running iOS 12) which addresses some WiFi issues.

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Reluctantapple
Aspiring Contributor
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Message 6 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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Thanks for pointing me to those. Installed both of those this afternoon - they have made no difference. Also factory reset all the discs and reinstalled. Likewise no change.
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Paul_31
Contributor
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Message 7 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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Struggling for ideas here, but have you tried a ‘hard reset’ of the 6s - restart holding down the Home button and the on/off button until you see the Apple logo. This process won’t delete any data on the phone.

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Reluctantapple
Aspiring Contributor
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Message 8 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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Yep, tried that too!
The only thing I think i am left with is a full delete and clean install of the 6s. I have a contact who has a Whole Home, so another option is to go and try it on his!
Really frustrating as in every other way it’s a good solution.
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Paul_31
Contributor
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Message 9 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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I’d be frustrated as well! If you do find a solution please post back. Good luck.

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Reluctantapple
Aspiring Contributor
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Message 10 of 14

Re: Whole Home no (Or incomplete) WiFi connection with iPhone 6s iOS 12

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I am now totally frustrated and puzzled,

I have tried my iPhone 6s on another Wholehome network which is known to support an iPhone 6s and it did not connect properly, doing exactly as it has done on mine!

Following that I have done a total erase/install of my iPhone - to no avail, I still get exactly the same partial network attachment. 

One more try at power off and restart Wholehome, forget network, power off restart iPhone and I am giving up and will probably send the whole thing back. 

 

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