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engelbertink
Aspiring Contributor
1,965 Views
Message 41 of 86

Re: Whole Home with more than 3 discs

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That's what I heard from several others as well... 'a loop creating a packet storm'.

Anyone experiencing this and found a solution?
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Hippogriff
Contributor
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Message 42 of 86

Re: Whole Home with more than 3 discs

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@grayedout wrote:

I am just about to buy this set up with maybe 4 disc in total . can more than the main unit be hardwired?   as I have a massive dead spot from one side of the ouse to the other and also I outbuild . all areas are connect with LAN ethernet cable via a unmanaged gigbit switch ?

 

 

Best

 

Andy

 

 


Yes, this works fine - all 4 of my discs are connected via wires (and via a Switch), only 1 is plugged into the router itself.

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engelbertink
Aspiring Contributor
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Message 43 of 86

Re: Whole Home with more than 3 discs

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So what does a switch do? Is it a separate piece of equipment directing traffic?
Is it connected to the router? Which BT discs should be Ethernet wired to it?
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robson
Beginner
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Message 44 of 86

Re: Whole Home with more than 3 discs

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I have had an extremely frustrating time trying to set up a 4th disc. As far as I can see I've followed the instructions, I've updated the firmware, and I've had a blue light on my 4th disc when connected via ethernet. However, as soon as I try moving it - red light.

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engelbertink
Aspiring Contributor
1,578 Views
Message 45 of 86

Re: Whole Home with more than 3 discs

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Just to make sure...

Reset your 4th disc (only connection is power cable)... maybe 2x just to make sure

Connect 4th disc direct to router (not via switch or anything else and use the BT Ethernet cable)

Add 4th disc via app instructions and give it time to do whatever it needs doing

Once it has copied WiFi credentials, power it off and unplug Ethernet cable.
Power it on without Ethernet cable and give it time say 5min.

Fingers crossed!
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Oxlade1
Aspiring Expert
1,566 Views
Message 46 of 86

Re: Whole Home with more than 3 discs

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Second Engelbertink. Try factory resetting the 4th disc and wait for it to boot. Watch for the flashing purple LED to finish before you unplug or it won't connect.
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robson
Beginner
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Message 47 of 86

Re: Whole Home with more than 3 discs

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Thanks both - worked this time.

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rickbon
Aspiring Contributor
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Message 48 of 86

Re: BT Whole Home WiFi ***** How to connect more than 3 nodes/discs?

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Hi Keith Beddoe - I have one of my BT WH wifi discs gone red on me and I cannot reset it to join again - it goes red now during set up immediately after it had just gone solid blue. I have done a factory reset on the disc and removed and re-added it including re-locating and renaming it, but it goes all the way through and just turns red from the solid blue. My set up is about 1 week old and all had been fine.

 

Well I read in your post that you have private site with lots of help. Useful I hope and thanks for doing it. But when I use your link I am disallowed from seeing it as BT (correctly) identifies me as not using BT broadband - yes, I get my broadband from Virgin. And as the WH info says, one can use anyone's broadband to attaxh the whole home solution to.

 

Do you have any ideas, taken from your provate help site? Thanks.

 

rickbon

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Oxlade1
Aspiring Expert
1,007 Views
Message 49 of 86

Re: BT Whole Home WiFi ***** How to connect more than 3 nodes/discs?

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@rickbon wrote:

Hi Keith Beddoe - I have one of my BT WH wifi discs gone red on me and I cannot reset it to join again - it goes red now during set up immediately after it had just gone solid blue. I have done a factory reset on the disc and removed and re-added it including re-locating and renaming it, but it goes all the way through and just turns red from the solid blue. My set up is about 1 week old and all had been fine.

 

Well I read in your post that you have private site with lots of help. Useful I hope and thanks for doing it. But when I use your link I am disallowed from seeing it as BT (correctly) identifies me as not using BT broadband - yes, I get my broadband from Virgin. And as the WH info says, one can use anyone's broadband to attaxh the whole home solution to.

 

Do you have any ideas, taken from your provate help site? Thanks.

 

rickbon


You should install the other discs and ensure they show blue LEDs. Then connect the problem disc into your router with another Ethernet cable and wait for it to boot up (show solid blue or red). Then press reset while in this state. Wait for it to boot again, then remove the Ethernet cable.

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Distinguished Sage
Distinguished Sage
1,003 Views
Message 50 of 86

Re: BT Whole Home WiFi ***** How to connect more than 3 nodes/discs?

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@rickbon

You would be best to ask on the Virgin user forum, as there are probably other Virgin Media users with the same equipment.

 

Information on my website is only specific to BT Broadband, and there is very little about the Whole Home Wifi, as there are a number of existing threads on this forum already.

 

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