Hi - any guidance or advice on this? I’ve tried everything
@bt mod can you help pls?
The moderators can only help BT Broadband customers.
As suggested before, some Virgin users are using these devices. You may be getting conflicts with your Virgin wireless network.
The moderators are here to help with BT customer service issues, not retail products marketed under the BT name, any more than they would for many of the other products sold on the BT Shop.
You would normally be advised to read the online product manual, and then refer to the dedicated helpdesk, and read any similar posts on the forum, bearing in mind that most people are using a BT Home Hub.
This post by a moderator is as far as it goes https://community.bt.com/t5/BT-Devices/Problem-with-Whole-Home-Wi-Fi-Read-this-first/m-p/1908749#M72...
BT do provide more comprehensive support for the BT Complete WiFi product, which is specifically for BT Broadband customers. This product is closely monitored by the development team.
Hi @Shaun2019 welcome to the forum and thanks for posting. Sorry you are having a problem with the Whole Home Wifi product. As suggested by @Keith_Beddoe you would be best to contact the product helpdesk for help if you are unable to resolve the issue with the help of the user guide. They can be contacted by phone on 0808 100 6116 (Mon-Fri 9.00am to 5.30pm and Sat 9.00am to 2.00pm. Alternatively you can email: firstname.lastname@example.org