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peterpsell
Beginner
2,086 Views
Message 1 of 11

Whole home wifi app not working

I cannot access the wholehome app tells me to check the ssid and password and try again but all 3 disks are working and the phone is accessing the internet using the whole home wifi so it is obviously connected and working
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10 REPLIES 10
oakserver
Contributor
2,063 Views
Message 2 of 11

Re: Whole home wifi app not working

Are you sure your phone is connected to the whole home wifi and not the BT Hub (if you have left wifi enabled with the same SSID?).

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2,057 Views
Message 3 of 11

Re: Whole home wifi app not working

My phone is definitely connected to the Whole Home WiFi so I’m totally flummoxed as to what the issue can be. Aside from an issue with the app perhaps.
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2,056 Views
Message 4 of 11

Re: Whole home wifi app not working

Sorry I’ve replied to the wrong thread! 🙈 Ignore me
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peterpsell
Beginner
2,027 Views
Message 5 of 11

Re: Whole home wifi app not working

I am sure that all the devices in the house are connected to the whole home wifi.  The app does not connected to the whole home or the home hub wifi

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BT Devices Expert
BT Devices Expert
1,980 Views
Message 6 of 11

Re: Whole home wifi app not working

Hi @peterpsell

 

Can you get it working if you reboot all the discs using the power button (off then on)?

Device expertDanO
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rgbrgb2001
Aspiring Contributor
1,860 Views
Message 7 of 11

Re: Whole home wifi app not working

I have exactly the same problem. Recent update to firmware is only change of note.
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Canoose
Beginner
1,403 Views
Message 8 of 11

Re: Whole home wifi app not working

I have exactly the same issue. Any suggestions anyone?
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Palazzo13
Contributor
1,376 Views
Message 9 of 11

Re: Whole home wifi app not working

Just purchased the disks today.

Setup was OK using Android app and have upgraded discs to  v1.02.04 build10 firmware.

Have changed my SID, password and admin password successfully.

However the Android app NOW fails to connect to the discs (have tried re-installing app and rebooting the main disc)

Also, so far, by DNS is not resolving http://mybtdevice.home/ on my network either, but luckily I can administer the discs using it's IP address so that's my only current option for monitoring their status.

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peterh0001
Contributor
1,365 Views
Message 10 of 11

Re: Whole home wifi app not working

I had the same problem and restarting the system using the web interface cured it. 

Is the device you are using to access mybtdevice.home connected to the WH wi-fi, you can only resolve the address if you are connected.

Peter

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