HI I have tried to setup the bt discs and its now showing in the control panel of the router I followed the steps
I only have one disc as a standard 3 bedroom house
1 Connected the network cable to the back of the disc 2 Pressed the WPS button and wated till turned the red. 3 It was detected in the app as you see below its showing in the app but when i move it up stairs away and unplug the ethernet cable it says no longer connected.
4 I also followed the guide on this site about resetting it using a pin and that got me to the point below it appearing in the control panel of the router software but now not saying connected.
5 When I search for the name of the disc in my wifi settings i dont see it should i not be seeing a UpStairs in my wifi
This is the disc type I have there is no network name or password on the back of it. I am not sure if that means it counts as whole home does it ?
Hi @david39ni thanks for posting and sorry about the delay getting back to you. You've got a complete wifi disc and not a whole home disc so I'd recommend using the MyBT app to set it up.
The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc. This will guide you through the set-up and suggest the best location for your disc.
Alternatively, follow the steps below to connect using an ethernet cable.
Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc
The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes
You can now unplug the cable. The light will change to flashing red, but will go back to solid blue after a few seconds
Unplug the disc from the mains and plug it in at the preferred location