Hi - I have just finished setting up WholeHome.
I have four discs - three from the same box and another from a box of two - the extra one had a different SSID etc., but having connected it to router per the instructions, it seems to have picked up the settings OK.
However...in the app, it's telling me that my wifi is online, but that there's a problem with my internet connection...but the internet seems to be working just fine.
Any ideas what could be making the system think that something is wrong?
Thanks, yes I did see that post earlier and it doesn't cover the issue. My issue is that the WholeHome app is reporting a problem with my internet connection when there doesn't actually seem to be a problem.\
I did speak with the helpdesk and they took me through a few steps to resolve, but it hasn't fixed the issue. They're saying it's a problem with the app and nothing to be concerned about if everything looks ok on http://mybtdevice.home - which is does, so I suppose I'll just live with it and hope that the app developers fix it.
I have had the same problem on one of my Android devices since I took the latest firmware update. There clearly is not a problem with the internet so I just ignore it since the network works fine and the app does everything it should.
Hi again - today that after restarting my network, the network topology has changed.
Yesterday, is showed that Disc 1, linked to Disc 2, linked to Disc 3, linked to Disc 4. In summary: 1-2-3-4
Now, it's 1-2, then 1-3-4. Disc 3 is no longer daisy-chaining from Disc 2.
Everything seems to be working OK - shall I just leave it as it is?
I had the same problem but only on the iPhone app and the iPad was fine. I’d forgotten I’d turned on the Norton 360 on-device VPN and once this was turned off, the problem went away.