cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
agaskew
Aspiring Contributor
503 Views
Message 1 of 2

WholeHome Wifi App does not work

I've had WholeHome for about 3 years, and its working OK.  The Andoid app however....is a bit of a disaster.

I had to delete and reinstall the app.    Any attempts to get it connected and working result in "- Error code: Setup-012"  or an infinite loop of retrying.

Discs are on v1.02.12 build02

Hopeless!  Any ideas?

0 Ratings
Reply
1 REPLY 1
JohnC2
Moderator
Moderator
471 Views
Message 2 of 2

Re: WholeHome Wifi App does not work

Hi @agaskew  sorry that you are having an error when trying to use the WHW app. 

Give the WHW helpdesk a call on: 0808 100 6116 (Mon to Fri 9am to 5.30pm and Sat 9am to 2pm)
Or drop them an email with your details to: btconnectedhome@bt.com They will be best placed to help fix this for you.

Cheers

John

0 Ratings
Reply