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Prycop
Aspiring Contributor
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Message 1 of 3

Wholehome App connecting to a current working setup

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Hi,

My system is up and running with my own SSID set up for Smart Hub and two disks.

When I launch the Wholehome app it greets me with a brand new setup scenario ie. asking to scan QR code etc. 
Is there a way to get the App to speak to the disks that’s already up and running?

thanks

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BT Devices Expert
BT Devices Expert
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Message 2 of 3

Re: Wholehome App connecting to a current working setup

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Are you using black Complete Wi-Fi discs?

If so you need to use the My BT app. The Whole Home app is for Whole Home Wi-Fi and won't work with the Complete Wi-Fi black discs.

Device expertDanO
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Prycop
Aspiring Contributor
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Message 3 of 3

Re: Wholehome App connecting to a current working setup

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Ah - that's where I've been going wrong.

Thanks for the help.

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