cancel
Showing results for 
Search instead for 
Did you mean: 
Nusseyd
Beginner
307 Views
Message 1 of 2

Wholehome WiFi and Xbox one

Installed the WHWF (running off a SkyQ router) and everything working great apart from online gaming on the Xbox one.
Device is connected, can browse internet, view YouTube etc. However, when access a game (e.g. call of duty) the game connects, signs in successfully...but, as soon as you select multiplayer online mode, the game responds by saying I need an internet connection!!
Same thing happens on other online games too.
So, I disconnect from WHWF, and connect the Xbox to the sky hub WiFi and everything works great!!

Any ideas???
0 Ratings
Reply
1 REPLY 1
Moderator
Moderator
273 Views
Message 2 of 2

Re: Wholehome WiFi and Xbox one

Hi @Nusseyd Sorry that you are having this problem with your Whole Home Wifi.

Please contact the Whole Home Wifi helpdesk by phone on  0808 100 6116 
Monday to Friday 9.00am to 5.30pm
Saturday 9.00am to 2.00pm

Or by email: btconnectedhome@bt.com and the team will be happy to help you.

Cheers
John 

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply