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robmartin22
Newbie
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Wholehome: changing ISP

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I'm in the process of leaving one ISP for another so have a new hub from that company. Will I be able to simply plug in my BT Wholehome to the new hub or will I need to reset all the discs and install the network again? My gut tells me I shouldn't have to, but as you have to plug the discs into the router in the first instance I am dubious. 

Thanks four your help

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tribunepind
Contributor
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Re: Wholehome: changing ISP

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Turn them all off, plug into the new router/hub and turn them all back on.
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BT Devices Expert
BT Devices Expert
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Message 3 of 3

Re: Wholehome: changing ISP

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@robmartin22wrote:

I'm in the process of leaving one ISP for another so have a new hub from that company. Will I be able to simply plug in my BT Wholehome to the new hub or will I need to reset all the discs and install the network again? My gut tells me I shouldn't have to, but as you have to plug the discs into the router in the first instance I am dubious. 

Thanks four your help


@robmartin22

Whole Home Wi-Fi will work if you just swap out the router and reconnect the new one - all devices will get a new IP address from the new router. If you want to have a completely clean setup you can reboot the discs after setting up the new router.

Dan-O

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