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JohnfromUK
Contributor
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Message 361 of 399

Re: Wholehome firmware v1.02.05 build 01


@Jim-ladwrote:

Case in point, my BT WH has just gone down.    The first thing I did was look at my BT HomeHub and guess what, my service has just suffered a 'drop out' and the router has rebooted.

Once the router rebooted the disks came back online without any issues. 


Happened with mine a couple of days ago.  I think the Home Hubs do this from time to time. 

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JohnfromUK
Contributor
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Message 362 of 399

Re: Wholehome firmware v1.02.05 build 01


@Jim-ladwrote:

Case in point, my BT WH has just gone down.  Now am I rushing around the house ranting 'these useless disk - NO!  The first thing I did was look at my BT HomeHub and guess what, my service has just suffered a 'drop out' and the router has rebooted.

Once the router rebooted the disks came back online without any issues.  It does make me wonder how often this happens with other users who then immediately blame the disks rather than checking the routers UI to check if there has been any downtime. 



@Jim-ladwrote:

Case in point, my BT WH has just gone down.  Now am I rushing around the house ranting 'these useless disk - NO!  The first thing I did was look at my BT HomeHub and guess what, my service has just suffered a 'drop out' and the router has rebooted.

Once the router rebooted the disks came back online without any issues.  It does make me wonder how often this happens with other users who then immediately blame the disks rather than checking the routers UI to check if there has been any downtime. 


Mine did this a couple of days ago.  I think the Home Hubs do dod it from time to time (as did my Netgear Router before).  I suspect it may in fact be something in the world of 'Openreach' that causes it.

Recovers in a few minutes without any intervention on my part.

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Steve59
Aspiring Expert
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Message 363 of 399

Re: Wholehome firmware v1.02.05 build 01

@howtobea power them off then back on starting with Master, leave a little then the next in line etc etc
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Jim-lad
Expert
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Message 364 of 399

Re: Wholehome firmware v1.02.05 build 01


@JohnfromUKwrote:

@Jim-ladwrote:

Case in point, my BT WH has just gone down.    The first thing I did was look at my BT HomeHub and guess what, my service has just suffered a 'drop out' and the router has rebooted.

Once the router rebooted the disks came back online without any issues. 


Happened with mine a couple of days ago.  I think the Home Hubs do this from time to time. 


They absolutley do and it's been a bone of contention on forums for years with no satisfactory explanation from BT as to why this happens. 

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absolute40
Aspiring Contributor
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Message 365 of 399

Re: Wholehome firmware v1.02.05 build 01

From memory in the app there is a Restart Network option. When would you use this? Does it power cycle each device or just restart the WiFi on each?

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bwlmog
Contributor
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Message 366 of 399

Re: Wholehome firmware v1.02.05 build 01

Hi,

I’m considering either this or th Google equivalent and would welcome confirmation that the recent firmware update has corrected the problems faced by others concerning drop out and connectivity issues.

Also, can these be linked to a network switch in the same way as the google version ?

Thanks in advance
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Paul_31
Aspiring Expert
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Message 367 of 399

Re: Wholehome firmware v1.02.05 build 01

@bwlmog Although a few on this thread continue to have some isolated problems, it seems for the majority the latest firmware has resolved most of the issues. I installed the latest firmware the day it was released and have zero problems with my 3-Disk setup.

Because there are so many variables with wifi I think there is always the possibilty of some random glitch, but I've got no complaints running the latest firmware. 

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Jim-lad
Expert
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Message 368 of 399

Re: Wholehome firmware v1.02.05 build 01


@bwlmogwrote:
Hi,

I’m considering either this or th Google equivalent and would welcome confirmation that the recent firmware update has corrected the problems faced by others concerning drop out and connectivity issues.

Also, can these be linked to a network switch in the same way as the google version ?

Thanks in advance

I think you will find if you go onto any of the dedicated forums for any of these products you will find some people have problems with them.  Believe me I've looked at many different forums when people have claimed that 'a' is a better product than 'b'.  None it appears are without their faults.

What I can tell you and so will others is this latest firmware update (which is only supposed to be an interim fix) appears to have been largely successful. 

Certainly the BT WH are also the best value for money as attested to in a number of computer magazines.  

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JohnfromUK
Contributor
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Message 369 of 399

Re: Wholehome firmware v1.02.05 build 01


@Jim-ladwrote:

@bwlmogwrote:
Hi,

I’m considering either this or th Google equivalent and would welcome confirmation that the recent firmware update has corrected the problems faced by others concerning drop out and connectivity issues.

Also, can these be linked to a network switch in the same way as the google version ?

Thanks in advance

 

What I can tell you and so will others is this latest firmware update (which is only supposed to be an interim fix) appears to have been largely successful. 

 


I can second that.

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bwlmog
Contributor
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Message 370 of 399

Re: Wholehome firmware v1.02.05 build 01

Thanks for the reply, are you able to use the Ethernet port on the satellite dishes to link a switch for devices or is it purely for WiFi?
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