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shaunmpond
Contributor
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Message 381 of 399

Re: Wholehome firmware v1.02.05 build 01

it's the devices connected that get corrupted, not the names of the discs

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Palazzo13
Contributor
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Message 382 of 399

Re: Wholehome firmware v1.02.05 build 01


@s1myrwrote:

I assume everyone is still having name issues where they get jumbled? Makes using pause certain devices unusable as I'm bnever sure what device you I'm pausing.

Also I'm not able to connect an Amazon Echo Dot that used to work OK with the whole home. I can see it's connected in the Whole home app and via the webpage but the Dot says it's not connected (i.e. no internet). I assume it's blocked or paused but I can't unblock it as the app says it's neither of those. Tried blocking and unblocking and pausing and unpausing but no use. As you have to first connect via another device (iPhone in my case) it won't connect. Anyone else had this issue? I've connected to my phone's hotspot and the Dot works fine so it's definitely the whole home.

Any site of the next firmware?

Thx


Yes, I still get the attached device name jumbling.

I just review them by their MAC Addresses (which seem to stay accurate) and correct them every 1-2 weeks.

Luckily my kids are grown up now, so group pausing is not a feature I need to use (I guess this is the main reason people would use it) so the renaming is a relatively minor inconvenience.

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howtobea
Aspiring Contributor
1,665 Views
Message 383 of 399

Re: Wholehome firmware v1.02.05 build 01

So I now have a new problem. 2 days running when I have got home from work, and one of my discs is red. First day I restarted it and it was fine. Yesterday that didn't work it just came back on with the red light, so I had to also restart the disc it was connected to. Straight away no issues, problem resolved. Haven't noticed the network dropping out like previously but seems to now be an issue with this disc for some reason. Signal strength shouldn't be an issue it is 59 on the 5GHz

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JohnfromUK
Contributor
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Message 384 of 399

Re: Wholehome firmware v1.02.05 build 01


@shaunmpondwrote:

it's the devices connected that get corrupted, not the names of the discs


OK, having had a look, can't see any problems there either.  Since everything works fine, there is ever a need to look.

When I do get a problem (unusual), 9 times out of 10 it is the Home Hub resetting, which gives a few minutes downtime, after which all seems to restabilise with no intervention from me.

Home Hub incidents (which may actually be something down in the world outside my interface) can be from once a day, to once every many weeks.  Seems to have no pattern.

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AndrewH13
Aspiring Contributor
1,636 Views
Message 385 of 399

Re: Wholehome firmware v1.02.05 build 01

No problems yet since day of new software. Just 2 discs runing on wifi from a Sky Router.  Serves 3 bedroom house and garden!

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Jim-lad
Expert
1,521 Views
Message 386 of 399

Re: Wholehome firmware v1.02.05 build 01


@howtobeawrote:

So I now have a new problem. 2 days running when I have got home from work, and one of my discs is red. First day I restarted it and it was fine. Yesterday that didn't work it just came back on with the red light, so I had to also restart the disc it was connected to. Straight away no issues, problem resolved. Haven't noticed the network dropping out like previously but seems to now be an issue with this disc for some reason. Signal strength shouldn't be an issue it is 59 on the 5GHz


What is the disk status i.e. does it say 'great connection' 'good connection' or something different?

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howtobea
Aspiring Contributor
1,458 Views
Message 387 of 399

Re: Wholehome firmware v1.02.05 build 01

Changes from good to excellent.

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Moderator
Moderator
1,424 Views
Message 388 of 399

Re: Wholehome firmware v1.02.05 build 01

Hi Everyone,

Starting today, we're releasing new software and Apps for Whole Home Wi-Fi.

We’ve made the following improvements in a new update of Firmware (v1.02.05build10) and a new App (iOS v1.02.12, Android v.1.02.13):

o Updated the Wi-Fi driver to further improve Wi-Fi stability and to avoid having to switch off legacy steering (where this was an issue in some environments)

o Fixed a communication issue for devices running iOS 9.3.5 where the previous App showed no response from your network, or Wi-Fi offline messages

o Addressed a bug that was sometimes causing the device list to become muddled.  For those of you affected by this bug we’ve added a new button which lets you clear the device list and start afresh without the need to factory reset your whole home discs. Please note the new Reset Device List button only appears if you have both the latest App and latest Firmware (v1.02.05build10) and you might need to restart the App to see it.

New software update for Whole Home Wi-Fi

Version 1.02.05build10 

  1. The update will happen automatically within the next few weeks if your discs are set to auto-update on the BT WholeHome App
  2. You can also apply it manually through the App.  If the server is busy when you manually update, please be patient and try another time or day
  3. After the update, we recommend you leave your discs for two days to allow them to settle into their configuration
  4. During this time your Wi-Fi connection will be working fine, but you may see lights turning amber and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings
  5. When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal
  6. If you have good internet connection on all your devices, your Whole Home Wi-Fi is working properly and there should be no need to tamper with its layout or network configuration.

Thanks

DanielS

Community ModeratorDannyS
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JohnfromUK
Contributor
1,409 Views
Message 389 of 399

Re: Wholehome firmware v1.02.05 build 01

Thank you Daniel for passing on news of latest updates.

mikew88
Aspiring Expert
1,408 Views
Message 390 of 399

Re: Wholehome firmware v1.02.05 build 01

Ok then...volunteers to go over the top first. Surely the guys who are having problems should be first in line...

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