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Wholehome with virgin superhub 2ac

Wholehome just stopped working (which is has been prone to do) but wouldnt just reconnect after restarting so did a factory reset and have tried to readd.  Virgin router works fine until you add disc via ethernet and then can no longer connect to the the hub and the disc just flashes blue and cant connect to that either to do any setup.  Any thoughts? 

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Re: Wholehome with virgin superhub 2ac

@bnsmth 

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

You may wish to post on the Virgin Media forum to see if anyone else is having similar issues.

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