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Beginner
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Message 1 of 9

WiFi disc not pairing

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My WiFi disc is refusing to pair with my Hub. I’ve tried the Ethernet cable. It goes blue but then when I take the Ethernet cable out it sticks on flashing red. I have tried repeating process following a factory reset of the disc. What’s the next step? Thanks 

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: WiFi disc not pairing

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@AndyB14 

What colour is the disk, black or white?

Are you using the smart hub 2?

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Beginner
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Message 3 of 9

Re: WiFi disc not pairing

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Hi. It’s black, smart hub 2. Thanks 

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Distinguished Sage
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Message 4 of 9

Re: WiFi disc not pairing

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Somewhere on this forum, a troubleshooting guide was posted by one of the device experts, but I cannot find it at the moment.

Probably somewhere on this thread https://community.bt.com/t5/Home-setup-Wi-Fi-network/Introducing-Complete-Wi-Fi-from-BT/m-p/1901302#...

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Distinguished Sage
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Message 5 of 9

Re: WiFi disc not pairing

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Beginner
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Message 6 of 9

Re: WiFi disc not pairing

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Many thanks. Will work my way through that.
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Beginner
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Message 7 of 9

Re: WiFi disc not pairing

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I have tried all that still only flashing blue without cable

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Beginner
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Message 8 of 9

Re: WiFi disc not pairing

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Same here, if you are on mode 2 i switched mine to mode 1 and they connect, but my wifi is awful on mode 1
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Beginner
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Message 9 of 9

Re: WiFi disc not pairing

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Solved now.  Rang bt, tried all the above.  New disc on way. But.... may be coincidence but worked eventually after Openreach in the street!

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