cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
24,964 Views
Message 1 of 9

WiFi disc not pairing

Go to solution

My WiFi disc is refusing to pair with my Hub. I’ve tried the Ethernet cable. It goes blue but then when I take the Ethernet cable out it sticks on flashing red. I have tried repeating process following a factory reset of the disc. What’s the next step? Thanks 

0 Ratings
8 REPLIES 8
24,958 Views
Message 2 of 9

Re: WiFi disc not pairing

Go to solution

@AndyB14 

What colour is the disk, black or white?

Are you using the smart hub 2?

0 Ratings
24,951 Views
Message 3 of 9

Re: WiFi disc not pairing

Go to solution

Hi. It’s black, smart hub 2. Thanks 

0 Ratings
24,943 Views
Message 4 of 9

Re: WiFi disc not pairing

Go to solution

Somewhere on this forum, a troubleshooting guide was posted by one of the device experts, but I cannot find it at the moment.

Probably somewhere on this thread https://community.bt.com/t5/Home-setup-Wi-Fi-network/Introducing-Complete-Wi-Fi-from-BT/m-p/1901302#...

0 Ratings
24,938 Views
Message 5 of 9

Re: WiFi disc not pairing

Go to solution
0 Ratings
24,932 Views
Message 6 of 9

Re: WiFi disc not pairing

Go to solution
Many thanks. Will work my way through that.
0 Ratings
17,278 Views
Message 7 of 9

Re: WiFi disc not pairing

Go to solution

I have tried all that still only flashing blue without cable

0 Ratings
17,217 Views
Message 8 of 9

Re: WiFi disc not pairing

Go to solution
Same here, if you are on mode 2 i switched mine to mode 1 and they connect, but my wifi is awful on mode 1
0 Ratings
17,194 Views
Message 9 of 9

Re: WiFi disc not pairing

Go to solution

Solved now.  Rang bt, tried all the above.  New disc on way. But.... may be coincidence but worked eventually after Openreach in the street!

0 Ratings