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Tillybum52
Newbie
1,751 Views
Message 21 of 47

Re: Wifi Disc pairing problem - it doesn’t

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I am encountering exactly the same issues. I have spoken with BT and received a new disc. The new disc is doing exactly the same as the original.I contacted BT again and was advised to leave the hub and disc connected via the Ethernet cable for 30 mins. I did and still flashing red. I have repeatedly tried to resolve the issue myself without success.

On reading the threads I have also factory reset the discs. However, I am reluctant to reset the hub as when I went into Hub Manager I noticed that there had been a firmware update on the  same day my disc unpaired itself. (9/10/2019) I don't want the have to reset everything every time the firmware is updated.

One rather disgruntled customer.

 

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LorraineL
Aspiring Contributor
1,741 Views
Message 22 of 47

Re: Wifi Disc pairing problem - it doesn’t

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That's rather annoying if that's the case! 😠  Just checked and ours was updated 23/9 we've only just noticed the disk flashing red the last couple of days but we've been on holiday so not really noticed it before, likely that this happened at the same time.  I guess the only answer will be to reset the hub.... 😞

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Longshanks0511
Aspiring Expert
1,735 Views
Message 23 of 47

Re: Wifi Disc pairing problem - it doesn’t

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I have 3 discs with my Home Hub - all has been well for several months until a few days ago 1 disc turned orange and seemingly wouldn't re-connect unaided.  The other 2 discs were absolutely fine. I re-booted the problem disc without touching the Hub and it re-connected quite quickly on start-up.  Keeping an eye on it for the last couple of days since.

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majurey
Beginner
1,727 Views
Message 24 of 47

Re: Wifi Disc pairing problem - it doesn’t

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Exactly the same issue (orange light after firmware update). Reset the problem disc and it worked again thankfully.

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LorraineL
Aspiring Contributor
1,720 Views
Message 25 of 47

Re: Wifi Disc pairing problem - it doesn’t

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Lucky you guys restarting hasn't helped our issue.

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Longshanks0511
Aspiring Expert
1,714 Views
Message 26 of 47

Re: Wifi Disc pairing problem - it doesn’t

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Sorry to hear that.  Hope I haven't spoken too soon about mine....

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Csharp-4
Newbie
1,680 Views
Message 27 of 47

Re: Wifi Disc pairing problem - it doesn’t

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I seem to have the same sudden red light problem with my disc as some other customers. How do I fix this? Will resetting the the Hub and the disc wipe any important data I have?

Caroline 

 

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Tillybum52
Newbie
1,618 Views
Message 28 of 47

Re: Wifi Disc pairing problem - it doesn’t

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Hello Caroline,

Success.

I have had another go this morning at setting up the disc but before I did I rebooted the hub. (Simply switched it off at the mains & then back on again). Fingers crossed it holds the connections

 

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johnyb
Aspiring Contributor
1,535 Views
Message 29 of 47

Re: Wifi Disc pairing problem - it doesn’t

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Experiencing the same problem here, unable to pair the wifi disc with SH2.  Tried using the myBT app, the HUB GUI itself, cabling the disc to hub or using WPS.  End result is the device doesnt pair, ending with flashing red light on disc.   Tried restarting the SH2, this additionally didn't help.     Seems like some have had success after factory reseting the SH2, which I'm loathed to do.  Any other options or suggestions before then?

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stotte21
Beginner
1,460 Views
Message 30 of 47

Re: Wifi Disc pairing problem - it doesn’t

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I am having loads of problems with my wifi discs disconnecting and then not pairing once the Ethernet cable is removed - its a real pain if I am honest as I now have no BB upstairs in my house 

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