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Distinguished Sage
Distinguished Sage
Message 31 of 32

Re: Wifi extension or hotspot help

It would appear you have not exactly had the best service from BT.


I have notified the moderators of the forum about your problem and very poor experiance from Customer Services. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take over 48 hours for them to re-contact you.

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Message 32 of 32

Re: Wifi extension or hotspot help

Hi @jfb0511,


I'm sorry you've been experiencing issues with your new BT Infinity and Smart Hub. I'll be able to take a look at the details of your complaint. Please can you send me in your BT account details using the "Contact The Mods" link found in my profile?





Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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