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Distinguished Sage
Distinguished Sage
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Message 31 of 32

Re: Wifi extension or hotspot help

It would appear you have not exactly had the best service from BT.

 

I have notified the moderators of the forum about your problem and very poor experiance from Customer Services. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take over 48 hours for them to re-contact you.


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Moderator
Moderator
52 Views
Message 32 of 32

Re: Wifi extension or hotspot help

Hi @jfb0511,

 

I'm sorry you've been experiencing issues with your new BT Infinity and Smart Hub. I'll be able to take a look at the details of your complaint. Please can you send me in your BT account details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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