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ceebee1
Beginner
5,976 Views
Message 1 of 42

You're not connected to your Whole Home Wi-Fi

Since the iOS app upgrade I keep seeing this message on my iOS device. I'm definitely connected and when I use the web interface everything looks normal. What's causing this please? I've attached a few screen shots that may help.

 

Screenshot 2019-08-22 at 13.58.10.pngScreenshot 2019-08-22 at 13.52.50.pngIMG_8A040B7E988F-1.jpeg

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41 REPLIES 41
Dan-O
BT Devices Expert
BT Devices Expert
5,951 Views
Message 2 of 42

Re: You're not connected to your Whole Home Wi-Fi

Hi,

If you leave your app open on this screen does it ever recover and load into the home screen?

Is your device showing in the online list of your Whole Home Wi-Fi network?

 

Dan-O

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MangoMan2020
Aspiring Contributor
5,924 Views
Message 3 of 42

Re: You're not connected to your Whole Home Wi-Fi

I have this too, on Android. Exactly the same symptoms. Web interface works fine, network working normally.

MangoMan2020
Aspiring Contributor
5,923 Views
Message 4 of 42

Re: You're not connected to your Whole Home Wi-Fi

My error code: NWDIS-001

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ceebee1
Beginner
5,922 Views
Message 5 of 42

Re: You're not connected to your Whole Home Wi-Fi

Hi Dan-0

No it doesn't, it sits there on that screen for ever. The weird thing is that it works fine on my Android phone and my wife's iPhone 7 and all devices are connected to the same disc on the same network. It looks like its a problem with the app not the network and the problem is only manifesting itself on my iPhone XS and not other devices. 

I've told the phone to 'forget' the network then rejoin it and I've also turned the phone right off and back on again - still the same.

The previous version of the app worked fine on this device. 

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AJ26
Beginner
5,720 Views
Message 6 of 42

Re: You're not connected to your Whole Home Wi-Fi

I have the same issue on android pie, get error code NWDIS-001. I can connect fine when using the browser method, tried multiple reboots of the APs, reinstalled the AP, reset network settings on my phone - nothing works

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AJ26
Beginner
5,710 Views
Message 7 of 42

Re: You're not connected to your Whole Home Wi-Fi

reinstalled app - now get first discovery attempt failed error code setup-016 even though I can connect to wifi fine and also via browser to the AP's, my phone is listed as connected on the device list

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AJ26
Beginner
5,702 Views
Message 8 of 42

Re: You're not connected to your Whole Home Wi-Fi

Did the following which fixed my issue:

 

Set all AP's to use static IP outside my DHCP range

Reserved my phone IP on my router DHCP

 

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pcj2000
Aspiring Contributor
5,612 Views
Message 9 of 42

Re: You're not connected to your Whole Home Wi-Fi

I am also having the same problem (on android).

I have tried switching off (both discs), factory resetting (both discs), uninstalling and reinstalling app  - all to no avail.

Is there a fix (unfortunately, I did't understand AJ26's post about changing "AP"s (?). 

 

Also is it possible to see the whole home system on my computer (i.e. not via an app)?

 

Thanks!

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jchauvet
Beginner
5,575 Views
Message 10 of 42

Re: You're not connected to your Whole Home Wi-Fi

Hi all, 

Also experiencing the same issue. I've successfully setup the three disc today using the app (android). Once I leave the app then open it again - I get this NWDIS-001 error code. 

Tried restarting all disc, upgrading disc firmware. 

Has anyone had any success yet?

(Just purchased this today - Not impressed so far!)

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