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traybee20
Beginner
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Message 1 of 2

a new hub?

hi my gadgets seem to lose connection quite often and my tv isn't great when 4 items are on at the same time. I checked speed and faults and website says its good. I have tried to ring but after 27 mins of waiting to speak to someone I gave up. My hub is ancient .. think its number 5 . I have to reset the damn router at least 3 times a day! do you think its the router?as never had this problem before. if so how do I get one if they are not doing online chat or answering the calls? 

thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: a new hub?

Customer services are answering the phones just there are long queues at peak times

resetting the hub3 times a day is going to result in higher noise margin and slower speed and if continued a banded profile

if your wifi is dropping and not the hub actually dropping internet connection have you turned off smart setup and also split the 2.4/5ghz networks?  If you have then I would try 1 factory reset using recessed button on back and holding until lights flash and see if that helps  remember turn off smart setup

 



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