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Mega1
Aspiring Contributor
1,367 Views
Message 1 of 5

any one know ?

Why does Bt smart hub 2 not work with sky Q.

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4 REPLIES 4
albertj
Recognised Expert
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Message 2 of 5

Re: any one know ?

Hi @Mega1 

Welcome to the Community!

There have been a few posts about problems, and some solution as well.

It would be helpful if we knew part of Sky Q is not working for you (Mini Boxes, etc) and how everything is connected.

In any case, please disable Smart Setup: https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Thanks

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Keith_Beddoe
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Distinguished Sage
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Message 3 of 5

Re: any one know ?

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Paul_31
Aspiring Expert
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Message 4 of 5

Re: any one know ?

@Mega1 Can you describe the problem you’re having?

I have Sky Q + 1 Sky Q Mini working perfectly well with a SmartHub 2 and Complete WiFi and also know two or three other people with the same/similar setup who also have reliable systems. If you could elaborate on the problems you’re having we may be able to help resolve them. 

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Mega1
Aspiring Contributor
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Message 5 of 5

Re:

I have Sky Q + 2 mini box’s were all connected through Wi-fi. How ever the BT smart hub 2  keeps dropping speeds thats super fast. Sky Q on all box’s do not connect up as 5ghz does not run with the 2.4ghz band separation is not there on smart hub2.  Do you know how to.

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